Customer Service Advisor

Customer Service Advisor - Leicester

Job Title: Customer Service Advisor - Leicester

Region: East Midlands

Date Closes: 11/03/2018

Ref Number: A21755

Develop your career at the heart of our business

Starting package is £18,700

Base salary £16,000 + £1,200 performance related bonus opportunity + £1000 fully flexible Shift Premium + from March 2018 £500 flexible benefits allowance.

35 hour week

For your commitment and success, Santander offers a competitive basic salary with a distinct career development opportunity. In addition to your salary and bonus, we offer you a benefits package that’s flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

Other Santander benefits include:

• Pension with generous contributions from Santander
• 33 days Holiday (includes bank holidays), with the option to purchase up to 5 additional days per year. Where colleagues work on a bank holiday they will be eligible for the bank holiday rate of pay in addition to time off in lieu.
• Voluntary healthcare benefits at discounted rates such as Private medical insurance, Dental insurance, Healthcare Cash Plan and Health assessments
• 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more
• Benefits supporting you and your family, such as Childcare vouchers, voluntary Life assurance and Critical illness cover.
• Access to an All Employee car scheme
• Excellent employee recognition schemes -be recognised for demonstrating great behaviours
• Share in Santander’s success by investing in our Sharesave and Partnership shares plans
• Support your favourite causes through charitable giving and our community partnerships

As a Customer Service Advisor you’ll be the first point of telephone contact for our customers, and that will involve a lot more than just answering questions. What we’re really looking for in you is a genuine passion for making banking simple, personal and fair for our customers, and the confidence to take ownership and solve problems. We want to make it easier for our customers to do business with us so there will be no more banking jargon and much more straightforward customer-friendly advice. In return, you can expect a 12 week induction programme, and then to continue to support you with your personal development to enable you to be successful in your role If you’re willing to work hard, we’re ready to help you progress.

We’re passionate about helping people and businesses prosper and we strive to be simple, personal and fair in everything we do. That’s why we’ve built a culture of respect, where everyone is empowered to keep their promises and go above-and-beyond for our customers, colleagues and the communities we serve.

As a Customer Service Advisor, your key skills and competencies will include:

• The natural ability to treat each customer as an individual and deliver a tailored response
• Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes
• The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities
• A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments
• Numerical and computer skills, and the attention to detail needed to succeed in a regulated environment 

Working hours:

We’re recruiting full-time roles at 35 hours per week. That means you’ll work five seven-hour rotational shifts, between 7.00 am and 9:00pm, Monday to Sunday. For your continued flexibility you will receive a £1,000 fully flexible shift premium.

Location:

You’ll be working in our Carlton Park offices just outside of Leicester city centre in Narborough. With a restaurant, coffee shop, Santander branch and free parking on site, well known childcare facility and gym nearby, it offers something for everyone.

Why Santander?

We’ll give you more than a job, we’ll give you a purpose – to help people and businesses prosper.

Our aim is to be the best bank for our people, customers, shareholders and communities and we’re making it happen by focusing on the behaviours that bring everyone together. By bringing passion, talking straight, embracing change, showing respect, speaking up, keeping promises, giving support, truly listening and actively collaborating, we believe we can really make a difference.

We’ve created an environment where we always put people first, that’s why we offer flexible work options to help you do your job in a way that suits you. Whatever your unique ambitions, you’ll have plenty of room to grow, with tailored training and development opportunities and a wide range of benefits designed to suit your lifestyle. What’s more, we’ll also support you in making a difference through our volunteering and fundraising schemes. Our commitment to our people hasn’t gone unnoticed and we’ve been listed as one of Britain’s Top Employers by the Top Employers Institute since 2012. 

Time to apply