Customer Service Representative

Croydon (City/Town), London (Greater)
23 Nov 2017
21 Dec 2017
Contract Type
Full Time

Customer Service Representative

Reference Number: GI005585

Region: South East

Location: Croydon

Hours: 37.5

Closing date for applications: 26 February 2018

About the Role

Here at LV= we know what makes our 5.7 million customers happy. It's great customer service. It's friendly and knowledgeable people at the end of the phone. It’s people who'll take the time to listen and then do whatever it takes to help. You'll find plenty of these helpful people right here looking after our Home insurance customers in any way they can.

LV= handles more than 18,000 calls a day so you will take lots of calls, each one with the confidence to take ownership. Joining our successful Home insurance team in Croydon, you've a real talent for making customers feel special when you're on the phone. It's in the way you talk, and just as importantly, in the way you listen. The way we'd sum it up is empathetic and approachable, friendly and professional; quick to understand a customer's needs and doing everything in your power to help. 

Your role will be 100% phone based and we’ll need you to take inbound sales calls from potential new customers, calls from customers who already have a policy with us, and also from customers who are thinking of leaving us. So, in summary you’ll deal with our customers at every stage of their relationship with us – right from the moment they would like a quote and start their policy with us, through to answering any questions and providing any help you can if they need us throughout the policy. And finally when their policy finishes, it will be your job too, to try and make sure they stay with us year after year.

About You

You’ll be quick to understand and respond flexibly to their needs, solve problems and come up with solutions. You’ll be able to use your product knowledge and your polite, professional manner to make sure that every single customer you speak to will put the phone down feeling valued and like they’ve had a brilliant LV= experience. Ideally you’ll already have experience working with customers and with targets, along with being confident using a PC.

The Details

Start Dates – We have various start dates to come and join our team:

  • Monday 22nd January 2018
  • Monday 26th February 2018

Hours – 37.5 hours per week on an 8 week rolling rota. You would work 3 in 8 Saturdays and 2 in 8 Sundays with the occasional bank holiday

Shifts – Monday-Friday between 8am-8pm. Hours on Saturday will be 9am-5pm and 10am-4pm on Sunday. Bank Holiday shifts will be between 9am-5pm

About the Rewards

This role is a Band A in the LV= Structure. 

We want you to love what you do. That’s why we’ve put together a benefits package that recognises and rewards a job well done. We’ll give you:

  • a competitive pension 
  • an annual bonus scheme
  • 24 days' holiday
  • a flexible benefits package (eg dental insurance, childcare vouchers, retail vouchers)
  • and a generous 25% discount off our general insurance products including home and car, and up to 12% off our life products

Here at LV= we always love to hear from great people, so don’t forget to follow us on Twitter, LinkedIn and become a fan on Facebook. We’re also proud to say we’re an equal opportunities employer.