Customer Services Administrator – Specialist Travel Insurance Company

Rothwell & Towler
Exeter, Devon
Up to £17,340 DOE Plus Benefits
22 Nov 2017
20 Dec 2017
Contract Type
Full Time

Customer Services Administrator – Specialist Travel Insurance Company 
Exeter, Devon 

Are you looking to put your admin skills to good use as a Customer Services Administrator in a growing contact centre? Want to learn and grow with a business that will reward your hard work and invest in your abilities? If so, we want to hear from you. 

Who am I working for? 

We are Rothwell & Towler, a specialist travel insurance provider that believes in going the extra mile to give our customers the best. We operate a number of successful brands and work with the UK’s leading price comparison websites to insure travellers from across the UK. As specialists in covering travellers with complex medical problems, the role is varied. No two calls are the same. 

This is a superb opportunity to join us as a Customer Services Administrator and develop an exciting career in a continuously evolving industry. 

What are the benefits? 

- Salary of up to £17,340 Dependent on Experience 
- Incentives to keep you motivated throughout the year 
- DIS/life insurance 
- Pension and private medical insurance (after your probation) 
- Free parking 
- Every day is a dress-down day 
- WiFi and tea and coffee 
- No cold calling, so you can focus on providing a world-class service 
- 22 days’ holiday plus Bank Holidays (increasing with service) and a day off on your birthday 

Once you join the team, you’ll discover a welcoming, supportive and sociable environment where ideas are shared and built upon to deliver the best possible service to customers. 

As a business, we believe in treating our employees the way we’d like to be treated ourselves. As well as a great range of benefits, we offer excellent development opportunities so you can grow alongside the business. 

You’ll have the chance to significantly increase your skill-set, broaden your insurance knowledge and learn from a highly-skilled and passionate team. 

What will I be doing? 

As a Customer Services Administrator, you will provide a first-class service to customers looking to use our travel insurance services 

Responding to a range of enquiries, you’ll communicate with customers in a friendly, personable manner and confidently provide details of our insurance solutions. 

Don’t worry about getting tongue-tied – you’ll have a script to back you up and ensure that you convey all the information you need to. 

Additionally, your duties will involve: 

- Swiftly answering telephone calls (after all, no one likes to be left on hold) 
- Responding to queries regarding amendments to existing policies and previously issued quotes 
- Working in-line with FCA regulations 
- Updating the computer system with key information 
- Occasionally carrying out office duties 

Sounds great! What do I need? 

- Customer service and administration experience 
- A high level of IT literacy 
- The ability to work from a script 
- Fantastic listening and communication skills 
- A great eye for detail 

Our dream Customer Services Administrator will also have insurance experience, but this is by no means essential. 

Other companies may call this role a Customer Services Executive, Customer Service Rep, Customer Care Representative, Customer Support Administrator, Junior Insurance Advisor, Insurance Administrator, Administrator. 

We’re eager to hear from confident communicators with experience as a Customer Services Advisor, Contact Centre Agent, Sales Support Administrator or Customer Services Assistant. 

This is a full time role, working just under 40 hours per week. Working hours on shifts between 8:30 – 18:00 plus one in four Saturdays. 

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you want to join a passionate team as a Customer Services Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.