Customer Service Advisor

Recruiter
JR Personnel
Location
Ashby-De-La-Zouch, Leicestershire
Salary
17,000-20,000
Posted
20 Nov 2017
Closes
18 Dec 2017
Ref
10461
Contract Type
Permanent
Hours
Full Time

JR Personnel are an employment agency acting on behalf of a client who is looking for:-

CUSTOMER SERVICES ADVISOR ref 10461

Ashby based £17k-£20K – PERMANENT

37.5 hours per week

 

The role is to handle insurance related issues, identify and initiate cross-selling opportunities to new and existing customers.

 

Role profile:

  • Acquire and maintain knowledge of insurance products
  • Develop and sustain effective relationships with customers both external and internal
  • Handle all insurance claims for customers in accordance with guidelines
  • Implement customer money collection and processing to maintain credit control
  • Review and advise customer general insurance requirements
  • Provide correspondence and admin support to quality standards

    Person profile:

  • Excellent communication skills both written and verbal, including writing to customers post call
  • Strong problem solving skills, use own initiative and judgement
  • Demonstrate attributes of honesty, integrity, due skill, care and diligence
  • Sales and customer service skills

    Essential criteria:

  • Knowledge of Microsoft, training will be given on bespoke database
  • Strong sales and customer service skills
  • Have basic knowledge of insurance

    Desired criteria:

  • Understanding of insurance

    Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.