Telesales Executive - Romford
- Recruiter
- BCT Resourcing
- Location
- Romford, Essex
- Salary
- £18,000 - £19,000 per annum
- Posted
- 19 Nov 2017
- Closes
- 17 Dec 2017
- Ref
- 1475297
- Sectors
- Sales, Telesales -Inbound
- Contract Type
- Permanent
- Hours
- Full Time
Position: Telesales Executive
Location: Romford
Salary: £18,000 - £19,000 per annum
Job type: Permanent
Reporting to the Telesales Manager, this role is responsible for:
Generating New Business for the department whilst achieving revenue targets in line with the annual budget, set by the Telesales Director. Specific responsibilities would include the sale of Envelopes, to achieve the monthly and annual revenue targets, by maintaining activity and adherence levels. Maintain the required quality of business as specified below and deliver exceptional customer service to all internal and external customers at all times
Responsibilities:
Customer Retention:
Communicate effectively with customers via incoming enquiries or by proactively contacting them, to understand why they wish to cancel their business or agreement with NUK; Through effective questioning and understanding create opportunities to retain them through by explaining the benefits of staying with NUK or by appropriately negotiating with them to retain their business. This can range from their lease agreement, rental agreement, service contract or withdrawal of their machine.
Service Delivery:
To prioritise the generation of revenue, in line with monthly, quarterly and annual quota expectation
To maintain adherence of the team’s working schedule at 85% or above.
To promote the sale of all products cross functionally
Strategy & Policy Development:
To join ad-hoc working groups if required to develop the strategy of Telesales and improve current policies to constantly create further efficiency throughout the Function
Budget Management & efficient use of financial resources:
Maximise average order values by minimising discount levels.
Forward Planning:
This includes, monthly, quarterly and annual forecasting. Being proactive and reactive to Market conditions, specifically with regard to competitive activity.
Customer Service:
Be able to produce high levels of customer service by listening to the customer’s issues, empathise with the customer and identify a key solution which they are happy with.
Communication & interpersonal skills:
Communicate effectively, clearly, concisely with all internal and external customers.
Problem solving:
To understand and resolve issues relating to customers efficiently and effectively within the required SLA timeframes. To also identify areas of sales opportunities. To understand issues and take advantage of these to collaborate with team members outside of the team to drive best practise and resolve any conflict.
Qualifications
Essential
Previous experience in Customer Service and New Business sales
Experience of selling in a business to business environment is essential
Target driven with good written and verbal communication skills and excellent telephone manner
Experience of managing own workloads- specifically; balancing a pipeline of new and existing customers from which customers are acquired or some form of desired, outcome is achieved.
Understanding of the cost vs sales prices to achieve profitable business.
Highly organised and be able to work cross functionally within a business and build strong relationships
Strong negotiating and persuasion skills and have the ability to be able to listen to customer’s needs and match this with a desired outcome for both the customer and NUK
Desirable
Ability to multitask and good time management skills.
General knowledge of franking products & the mailing solutions industry, including an insight into market competitors.
ADDITIONAL INFORMATION:
Non-Negotiables skills:
1 years’ experience in telesales
1 years’ experience in new business
B2B experience
Working hours - 8.30am-5pm 9am-5.30pm - this will be discussed with the hiring manager whilst in the interview. Basic salary is £18k - 19k. OTE is £1000 per month
KEY SKILLS:
Telesales - 1 year minimum, new business 1 year minimum
If you have further inquiries about this role, please don’t hesitate to contact our office at: 0203--371--7671
Location: Romford
Salary: £18,000 - £19,000 per annum
Job type: Permanent
Reporting to the Telesales Manager, this role is responsible for:
Generating New Business for the department whilst achieving revenue targets in line with the annual budget, set by the Telesales Director. Specific responsibilities would include the sale of Envelopes, to achieve the monthly and annual revenue targets, by maintaining activity and adherence levels. Maintain the required quality of business as specified below and deliver exceptional customer service to all internal and external customers at all times
Responsibilities:
Customer Retention:
Communicate effectively with customers via incoming enquiries or by proactively contacting them, to understand why they wish to cancel their business or agreement with NUK; Through effective questioning and understanding create opportunities to retain them through by explaining the benefits of staying with NUK or by appropriately negotiating with them to retain their business. This can range from their lease agreement, rental agreement, service contract or withdrawal of their machine.
Service Delivery:
To prioritise the generation of revenue, in line with monthly, quarterly and annual quota expectation
To maintain adherence of the team’s working schedule at 85% or above.
To promote the sale of all products cross functionally
Strategy & Policy Development:
To join ad-hoc working groups if required to develop the strategy of Telesales and improve current policies to constantly create further efficiency throughout the Function
Budget Management & efficient use of financial resources:
Maximise average order values by minimising discount levels.
Forward Planning:
This includes, monthly, quarterly and annual forecasting. Being proactive and reactive to Market conditions, specifically with regard to competitive activity.
Customer Service:
Be able to produce high levels of customer service by listening to the customer’s issues, empathise with the customer and identify a key solution which they are happy with.
Communication & interpersonal skills:
Communicate effectively, clearly, concisely with all internal and external customers.
Problem solving:
To understand and resolve issues relating to customers efficiently and effectively within the required SLA timeframes. To also identify areas of sales opportunities. To understand issues and take advantage of these to collaborate with team members outside of the team to drive best practise and resolve any conflict.
Qualifications
Essential
Previous experience in Customer Service and New Business sales
Experience of selling in a business to business environment is essential
Target driven with good written and verbal communication skills and excellent telephone manner
Experience of managing own workloads- specifically; balancing a pipeline of new and existing customers from which customers are acquired or some form of desired, outcome is achieved.
Understanding of the cost vs sales prices to achieve profitable business.
Highly organised and be able to work cross functionally within a business and build strong relationships
Strong negotiating and persuasion skills and have the ability to be able to listen to customer’s needs and match this with a desired outcome for both the customer and NUK
Desirable
Ability to multitask and good time management skills.
General knowledge of franking products & the mailing solutions industry, including an insight into market competitors.
ADDITIONAL INFORMATION:
Non-Negotiables skills:
1 years’ experience in telesales
1 years’ experience in new business
B2B experience
Working hours - 8.30am-5pm 9am-5.30pm - this will be discussed with the hiring manager whilst in the interview. Basic salary is £18k - 19k. OTE is £1000 per month
KEY SKILLS:
Telesales - 1 year minimum, new business 1 year minimum
If you have further inquiries about this role, please don’t hesitate to contact our office at: 0203--371--7671