IT Service Manager

£34000.00 to £46000.00 per year
15 Nov 2017
13 Dec 2017
Contract Type
Full Time

Cambridge University Press has a unique opportunity available for an IT Service Manager to join the team. The role is a full time, permanent position offering a salary of £34,000 - £46,000 per annum plus benefits.

Our global not-for-profit organisation is committed to the advancement of knowledge worldwide through our exciting publishing programme. You will be joining a diverse and collaborative workforce and you will be supported in your career ambitions to achieve your potential.

Help us achieve our mission, and you will have a career that is not only hugely satisfying but brings with it great benefits and a stimulating, supportive and flexible working environment.

About the role

This is an exciting technology role to act as the interface between IT and one of our major business lines.  It is a great opportunity for an experienced IT Service Manager to engage with a thriving publishing and digital products business as we shape our organisation for the future.

You will be representing the Technology department out to the business in terms of service availability, performance, functionality, incident coordination, problem coordination and change coordination.

You will be representing the business back to Technology in terms of business impact, requests, establishing appropriate contacts, and building partnerships to align the IT services with the needs of the customers’ business.

The Technology department itself comprises globally distributed employees and third party partners.  You will have experience in managing service delivery in a similarly diverse environment.

What do we look for in a IT Service Manager?

The successful person will be ITIL qualified above Foundation level and will have strong experience of IT Service Management, knowing how to find the balance between process and practicality.  

You will be able to demonstrate the ability to manage major incidents and to handle conflict between stakeholders.  We will want to hear about the positive impact that you have had in your previous IT Service Manager roles.

Excellent organisation and communication skills will of course be essential.

We offer a fantastic benefits package to the IT Service Manager

A great central Cambridge location, our office is only a ten minute walk from the train station and guided busway. Benefits include a staff incentive scheme, flexible working, free life assurance and a contributory pension scheme, 28 days’ annual leave, subsidised restaurant and café, free on-site gym and sports facilities, and season ticket travel loans.

Closing Date: 6th December 2017.

Interviews will take place w/c 11th December.

Why not click ‘apply’ today? Don’t miss out on this opportunity to join an organisation that play’s a leading role in today’s global market place as our IT Service Manager!

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