3 x Entry to Intermediate Level Housing Professionals
About EPIC Ltd:
Empowering People Inspiring Communities provides people with decent homes at below market rents. We are in the middle of a rapid expansion, adding to our stock of 1,100 homes through acquiring homes in Stoke and Newcastle-under-Lyme. Our plans are ambitious and we want to recruit talented people who are ready to learn and want to help people find solutions to their housing problems.
As a registered charity we are driven by our values around fairness, respect, understanding, integrity and teamwork. We are committed to the highest standards of customer service and ensuring that our homes are warm, well maintained and of high quality. As well as adding to our stock, we are totally modernising our methods of working and will be introducing state of the art computing facilities within the next year. We aim to take the drudge out of services to enable us to give the personal touch when needed.
Our way of doing things has made us a success and our secure financial platform is helping us to become one of the fastest growing housing associations in the area. If appointed, you will be joining a group of talented, enthusiastic staff who are continually learning and developing personally and professionally. We are totally committed to staff development and this includes academic and vocational training and education.
We plan to acquire over 200 properties in the next five years and start building new homes too. We want to help our tenants into owner-occupation, wherever possible, and are trailblazing the new Rent To Buy scheme in the area.
About the roles:
Due to the success of several of our existing staff in moving into new and more senior roles, we are able to offer three new positions. The team are the first point of contact for tenants occupying our rented properties. We deal with a range of issues from letting properties, property maintenance, dealing with tenancy breaches, and of course helping our tenants to achieve their full potential through initiatives such as Coaching, and Rent to Buy.
You will be providing support to ensure the smooth running of the department as well as dealing directly with customers via signposting and providing general advice. You will also be supporting a number of corporate projects that will transform and improve the way we deliver services to our customers in the future, such as the implementation of our new interactive IT system. No two days are the same so you must enjoy working in a varied and busy environment.
Who we're looking for:
Meticulous and thorough in your approach, you will have excellent administration and planning skills and the energy and ambition to support the delivery of key corporate projects. You will be trained to be confident in helping and advising customers on all aspects of their tenancy including; repairs, maintenance, neighbour disputes and general housing needs. We value your input and would welcome any recommendations and suggestions to improve our service delivery.
The ideal candidates will be proactive and demonstrate a willingness and drive to pursue a career within the housing profession. No previous housing experience is required; however, an understanding of social housing would be beneficial. Candidates with transferrable skills such as a strong customer focus, ability to plan and prioritise, ability to take responsibility and ownership of their workload, an empathetic yet assertive manner and able to communicate clearly both in writing and face to face are encouraged to apply.
A driving licence and use of your own vehicle is advantageous for site visits however, candidates without will be considered.
What you will get in return:
We have just completed an in-depth review of our employment offer and have made some exciting changes to our reward package. Our package currently includes:
- Competitive salaries which will reflect your skills, abilities and experience.
- 28 days annual leave per year, with the ability to purchase an additional 10 days per year.
- Very generous flexible working arrangements including a Flexi time policy which enables our staff to strike a positive work life balance.
- Pension scheme and enhanced sick pay policy.
- Access to professional and personal development both in-house and via external routes.
How to Apply:
Please forward your CV along with a Supporting Statement detailing your experience to date, career aspirations and how you could make a positive contribution to our organisation. These should be emailed to Lisa Dulson, Executive Assistant at firstname.lastname@example.org. You may also contact Lisa for an informal conversation regarding the roles or for more guidance about the Supporting Statement.
Closing date: Friday 1st of December 2017
Initial Interviews: Week Commencing 27th November 2017
Assessment Centre and formal interviews: Week Commencing 4th December 2017