ROUGH SLEEPERS NETWORK MANAGER
Post: Rough Sleepers Network Manager
Reports To: Director of Operations
Term: Fixed until 31st March 2019
Based At: To operate across Wales
Salary: £26,260 per annum
Hours of work: 37.5 hours per week, Monday to Friday, 9.00-17.00, flexibility required to work occasional evening and weekend work where the need arises
Closing Date: 20 Nov 2017 12:00PM Introduction
The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 6000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.
This Project has three main elements:
1. To develop a network of Rough Sleeping responders across Wales (Rough Sleeper Network Teams), focusing on areas which do not already have dedicated outreach teams or rough sleeping services.
2. To provide training and promoting the widespread adoption of a continual monitoring approach using a single cloud based software solution, that can link up all services supporting and monitoring rough sleepers.
3. To promote Streetlink throughout communities and ensuring that Local Authorities and their respective responding teams are fully connected and use the referral information in an efficient and collaborative manner, with outcomes being consistently reported back.
Purpose of Role
To establish a Rough Sleepers Network across Wales and to establish and promote a consistent and coordinated Wales-wide approach to responding to and monitoring of rough sleepers, with the goal of ensuring:
· Faster and more effective interventions resulting in reduced levels of sleeping rough
· Improved county based and cross border working resulting in less duplication, and improved information sharing and rough sleeper case management
· Increased and more effective use of Streetlink in all areas of Wales
· Robust rough sleeping data is consistently and continually collected on a year-round basis
Main Duties, Responsibilities and Person Profile
Main Duties and Responsibilities
1. Service development
a) Identify appropriate services, community groups and faith groups and work in partnership with these groups to develop Rough Sleepers Network Teams.
b) Ensure a planned approach to developing Rough Sleepers Network Teams, focusing on areas which do not already have dedicated outreach teams or rough sleeping services.
c) Provide information, advice and training to local groups and Network Teams regarding how to respond to rough sleepers, rough sleepers’ rights, Health and Safety and the effective signposting of individuals to the appropriate agencies and services.
d) Promote relevant policies, procedures and legislation to local groups and Network teams and ensure compliance.
e) Ensure that the provision of services to local groups and Rough Sleepers Networks is inclusive and accessible.
2. Develop and maintain positive relationships to promote partnership working
a) Develop and maintain close links with Local Authorities and partner organisations around Wales to ensure faster and more effective interventions resulting in reduced levels of sleeping rough
b) Promote the use of Streetlink throughout communities and ensure that Local Authorities and their respective responding teams are fully connected and using the referral information in an efficient and collaborative manner, with outcomes being consistently reported back
c) Attend relevant forums and groups to gather information and good practice whilst communicating the aims of the Rough Sleepers Network Project to relevant parties.
d) Further develop collaborative working between the Wallich’s In-house Outreach teams and ensure that In-house teams and staff champion the work of the Rough Sleepers Network Project.
3. Promote, develop and coordinate the use of the Rough Sleeping Monitoring In-form system.
a) Promote the use of the single cloud based software solution, that can link up all services supporting and monitoring rough sleepers.
b) Develop and provide training and information to Local Authorities and their responding teams regarding the use of the single cloud based software solution.
c) Recommend how to develop the cloud based software solution to ensure effective usability and output of data.
4. Monitoring and evaluation of the project
a) Ensure that key performance indicator targets are met where applicable.
b) Assist with gathering quantitate and qualitative information in relation to service objectives and targets.
c) Produce quality performance management review data and outcomes reports.
5. Income Generation
a) Meet all income generation targets as set by the Senior Operational Management team.
b) To lead on the Identification and application of funding opportunities.
a) Develop successful cross organisational relationships with relevant project teams.
b) Work with the PR and Communications team to provide information to support any media work.
c) Be prepared to provide broadcast interviews for media purposes when appropriate.
d) Inform PR and Communications team of any media enquiries and opportunities to follow up stories.
e) Deliver public facing events as required.
a) Inspire, motivate and provide support to volunteers working within the Investing in Volunteers standards.
b) Manage and monitor volunteer hours and expenses reporting to the Volunteering Development Worker.
c) Recognise and value the contribution of volunteers.
d) Undertake any other duties as required in line with the remit and responsibility of the post.
e) Undertake any training or development as directed by your line manager.
f) Keep up to date with all relevant guidance and legislation.
g) Operate in compliance with relevant legislation, best practice and organisational policies.
h) Work within finance procedures in line with the organisation’s finance policy.
i) Extensive travel across Wales required.
The list of duties and responsibilities is not exhaustive and may be varied from time to time by the organisation. This job description is subject to regular review.
a) Understanding of the risks and needs of people suffering from homelessness and rough sleeping
b) Knowledge and understanding of the Housing (Wales) Act 2014
c) Knowledge and understanding of cloud based computing
d) Knowledge and understanding of the implications of Welfare Reform
e) Knowledge and understanding of how various issues can affect individuals, their vulnerability, and the consequential impact on communities
f) Understanding of the legal frameworks within which you are expected to work (e.g. POVA, Children’s Act, Mental Health Act, Health and Safety at Work Act, Misuse of Drugs Act).
g) Knowledge and understanding of how your personal life can have positive and negative impacts on your own performance and attendance.
h) Knowledge and understanding of the need for professional boundaries.
i) Knowledge and understanding of the value of risk and needs assessments
j) Knowledge and understanding of the charitable sector
k) Knowledge and understanding of brand enhancement and protection
Attitude and values
a) Positive can-do approach to developing services for vulnerable people
b) Optimistic problem solver
c) Emotionally intelligent and empathetic
d) Embraces and drives change
e) Self-disciplined with a passion to deliver excellent results
a) Delivery / development of services for vulnerable groups
b) Using and developing database systems to monitor specific areas of work
c) Using cloud based computing systems
d) Coordination of multiple simultaneous projects
e) Producing detailed statistical and analytical reports and the ability to analyse data and solve problems.
f) Managing volunteers and providing training and development opportunities
g) Using Microsoft Word, Excel and MS Outlook to intermediate level
h) Managing, monitoring and evaluating individual and team performance
i) Self-motivating, and motivating others, to engage positively with change and innovation
j) Working with diverse people in a non-judgemental way, respecting their personal choices
k) Professionally and effectively representing the wishes and best interests of Service Users and the organisation whilst building beneficial relationships with agencies and internal staff
l) Effectively dealing with challenging situations whilst maintaining professional boundaries
m) Organising resources and prioritising workloads to meet deadlines
n) Lone working on own initiative and without close supervision
o) Organising and delivering a range of events
p) Experience of using digital communication in a personal or work capacity
a) Excellent administrative skills
b) Willingness to work across Wales and flexibility
c) Ability to communicate in Welsh is desirable but not essential
Please note: interviews will be held in Cardiff on 29th November 2017