Housing Advisor - Tenancy Services Team

Housing Advisor - Tenancy Services Team
Circa £24,000
Walsall, West Midlands
Permanent, 37 hours per week
 
Closing Date: Tuesday 21 November 2017

Early applications are encouraged as often we experience a high volume of interest for posts. We will review applications on a daily basis and once we have received sufficient applications we reserve the right to bring forward the closing date.
 
 
We are one of the West Midlands' leading and most successful providers of high quality homes. Owning and managing over 19,000 properties across Walsall, we provide affordable, good quality homes and community-based services to the local community.
 
Since we were formed in 2003, we have invested over £400 million in our homes and we have developed a range of services that go beyond our traditional role as a landlord.
 
We are seeking to recruit 2 Housing Advisors to join our team in Walsall. As a Housing Advisor in the Tenancy Services Team you will provide a responsive, customer focused tenancy management service to our customers in our neighbourhoods.
 
You will lead on and manage caseloads, ensuring customers needs are prioritised and dealt with in a timely manner, whilst managing business risks to reduce rent arrears and void turnover. You will be tenacious, passionate and a decision maker.
 
We want to get the basics right first time, every time, this is why it is important that you have excellent numeracy skills, a confident telephone manner and the ability to use IT software and packages as you will be required to manage a caseload effectively.
 
In return we ensure our colleagues receive a competitive salary and a great benefits package including 27 days annual leave, an option of pension schemes, health cash plan, and child care vouchers.
 
For further information, please refer to the attached Job Description. 
 
whg is committed to safer recruitment and to the protection and safeguarding of children, young people and vulnerable adults and will conduct appropriate background checks where necessary.