Software Support Specialist

Lichfield, Staffordshire, England
£20000 - £25000 per annum
01 Nov 2017
29 Nov 2017
Recruitment Genius Ltd
IT, IT Support
Contract Type
Full Time
This company is seeking a high-energy, team oriented Support Specialist to provide technical support to their customers. The Software Support Specialist will work directly with customers to troubleshoot, install and configure the various software modules and will report to the Technical Support Manager.

This Support Specialist role is the perfect opportunity for an established support technician looking to expand their career in technology, you'll learn diverse software programs, technical support processes, and know each day that your work helps businesses around the globe be successful.

Who they are

At this company, everything they do is geared around helping their customers to run their businesses as efficiently as possible, whilst enabling them to fulfil their customer expectations.

Their customers rely on them to provide superior levels of control, throughout their businesses, that deliver a real-time understanding of what's going on. By working with them, and through the use of their specialist software, they can make informed, effective decisions and fine tune their operations in real-time.

What you'll do

- Provide world-class technical support via telephone, email and chat for their customers
- Troubleshoot complex issues with use of remote support software
- Learn from customer interactions to help innovate customer experience improvements with better software and support tools
- Develop best practices, tips and training scripts for customers on proper use of our programs
- Communicate user challenges and software updates across multiple teams including the development team for tracking resolution
- Input all technical issues into bug tracking software to be addressed by appropriate teams
- Assist with Quality Assurance testing
- Opportunity to work on additional projects as necessitated by the Support team

What you'll need

- Operating knowledge of SQL Databases and Querying language essential
- Desire to learn new technology quickly and contribute to a fast-paced technology team
- 2-3 years of combined customer service and software experience
- Working knowledge of Windows OS
- Strong written and verbal communication skills
- Strong interpersonal and customer service skills
- Experience working with Helpdesk ticketing software a plus
- Experience with software applications (bespoke, food industry a bonus)

Why this company?

This company offers competitive pay & annual bonuses along with a range of other benefits including Gym memberships, pensions and more. Most of all, this company offers a dynamic, fun, and fast-paced work environment, filled with hard working, loyal and happy co-workers.