Assistant Technical Support Engineer

15000.00 - 18000.00 GBP Annual + Negotiable dependent on experience
30 Oct 2017
20 Nov 2017
Contract Type
Full Time
Our client is an ambitious and growing company selling and providing technical support for professional, high quality Audio Visual equipment in the UK and Ireland. The company has grown successfully over a 5-year period and is now entering a new stage of development. You will assist in providing technical support to our clients, under the direction of the Technical Director.

Responsible for providing technical post-sales support to a wide range of professional AV switching products manufactured and sold throughout the UK and Ireland.
Tasks to support this role include:
• Answering and responding to customer technical questions and fault reports via email and telephone calls
• Under supervision from the Technical Director, go on site to installations and assist in diagnostic procedures
• Report results and assist in developing solutions
• Report and share findings with Technical support team in Europe
• Being able to go through a remote support checklist
• Maintaining records of support cases
• Handling stock movements and replacement products connected to support cases

Sales Support
Tasks to support this secondary role include:
• Assisting with supplying technical support to customer's orders and enquiries regarding the products
• Assisting with follow up action on specific sales leads
• Understanding key features of new products being developed
• Being able to process basic sales functions, taking an order, preparing a quotation, arranging a shipment of product
Key Characteristics
The successful candidate will need the following characteristics to be successful in this role:
• Knowledge of the fundamentals of electronics
• Bright and enthusiastic personality, willing to learn and grow in an established and developing team
• Clear communication skills necessary. With the ability to explain complex technical configurations in a concise and clear manner
• Good level of PC skills. Support will be provided for learning the specific systems used by the company
• Professional approach to problem solving
• Full UK Driving licence and use of a car will be necessary

The day to day working location will be Dorking in Surrey, so you will need to be located within a reasonable commuting distance from this area.
The office hours are 9am - 5:30 pm including a break for lunch. You may be required to work occasional overtime if you are onsite resolving an issue.

The holiday year runs from 1st January to 31st December (holiday entitlement is 23 days plus bank holidays)
The company is committed to providing support and guidance with career development. Specific and appropriate training activities will be identified and provided.
Salary circa : GBP15,000 - GBP18,000 (negotiable dependent on experience)