Customer Account Manager / Sales Administrator

Croydon, Surrey, England
£25000 - £30000 per annum
27 Oct 2017
24 Nov 2017
Recruitment Genius Ltd
Contract Type
Full Time
This well-established business within the Cloud Computing sector, is looking for an experienced, talented and proactive Account Manager to create long-term, trusting relationships with their customers. The Account Manager's role is to oversee a portfolio of assigned customers, upsell and cross-sell to existing clients and actively seek new sales opportunities.

The Role:
- Serve as the point of contact for customer account management matters on your assigned portfolio
- Build and maintain strong, long-lasting customer relationships
- Assist with challenging client requests or issue escalations as needed
- Organise and attend meetings with your clients
- Develop new business with existing clients and/or identify areas of improvement
- Processing of new sales enquires

Key Skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or Junior Account Manager
- The ability to communicate, present and influence key stakeholders at all levels of an organisation
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Ability to work to deadlines
- Competency with Microsoft Office (particularly MS Excel)
- Ideally, experience working with a CRM (e. Salesforce, Zoho or HubSpot) but not essential.

This is a full time, permanent role, based in their Croydon office, and therefore the candidate will need to be in commutable distance.

Please note: Due to the sensitive nature of the data held within the Company, the successful candidate will be subject to a strict security screening process, including a criminal record check. Please do not apply if you are unable / unwilling to complete this process.