Helpdesk Assistant

Scunthorpe, Lincolnshire, England
£17056.00 per annum
25 Oct 2017
20 Nov 2017
2M Employment Solutions
Contract Type
Full Time

Helpdesk Assistant
Reports To: MS Team Manager
Department: MSD
Salary: £17,056
Hours: Full Time

Job Purpose:
To effectively handle all member calls and email enquiries with logical outcomes ensuring satisfactory resolution.

Key Result Areas:
* Ensure all Helpdesk calls are handled within the service levels agreed by the company
* Communicate effectively to members and colleagues from all areas of the business
* Resolve delivery/product issues and communicate to prevent reoccurrences

Main Accountabilities:
* Answer calls within the company SLA
* Log each call accordingly
* Investigate all queries to a high standard and until the issue is resolved
* Prioritise workload

Knowledge & Experience:
* Knowledge of IT solutions including Excel, Word, Email
* Experience of customer service
* General knowledge of admin and data input duties

Skills & Behaviours:
* Minimum 5 GCSE's grade A - C
* Ability to communicate clearly and effectively
* Professional and presentable
* Good attention to detail
* Flexible approach (eg. Working hours)
* Ability to work under pressure
* Effective team player with a high regard for team work

* One Team - working brilliantly together
* Easy to do Business with - keeping things simple
* Invested in our People - supporting our colleagues to be the best they can be
* Trusted Partner - doing what we say we will
* Forward Thinking - planning ahead and maximising our opportunities
* Honesty & Integrity - treating each other fairly with dignity and respect

This Job Description describes key areas of the post but is not exhaustive. The Job Description is subject to review and amendment in line with the needs of the business.

Please click 'Apply now' to send your CV and current salary details.