Hours: 37.5 hours per week
The post-holder will be responsible for running the office. This will include developing and implementing systems and processes to improve current office management. You will deal with customers both in person and on the phone. You will need to be highly organised, confident and preferably have experience of an administrative role. The successful candidate will also have strong Excel and Word skills. They will work closely with the current accounts manager.
Support the managing director by providing a well run office and office systems
Develop and manage spreadsheets to organise piano tunings
Manage the CRM system
Liaise with customers, including managing bookings and appointments
Act as a first point of contact for customers including resolving any issues and complaints.
Act as a first point of contact for suppliers and external contractors both on the telephone and in person
Develop and manage our stock control system in conjunction with the accounts manager
Work effectively as part of the team, supporting the efficient running of the business in all areas
As the team is a small one, the post-holder will be expected to be flexible in their duties and work with the rest of the team to ensure that the shop is as successful as possible
Experience and Skills Required
Exceptional organisational skills and experience of setting up and improving processes and systems in an office
Experience of office administration preferably in a retail environment
Experience of setting up office processes and systems
Strong Microsoft Office skills particularly Word and Excel
Attention to detail
Excellent customer relationship skills both on the telephone and in person and a strong commitment to providing a high quality experience for our customers
Able to adapt and work flexibly
The ideal postholder will be a competent piano player and able to demonstrate pianos to customers on request
Applications should be made using a CV with a covering letter to the Managing Director, Jon Kelly via email. Two written references will be required including from the applicants current or most recent employer.