Customer Service Advisor BLUC55624

Permanent, Part Time (21 hours per week)

Our client is a not-for-profit housing association dedicated to offering quality homes for independent living. Their vision is simple, it is focused on “Living Longer, Living Better”. They want to help their residents age well, live independently and maintain their quality of life for as long as possible.

It’s an exciting time to join them as they move forward towards achieving their aim of becoming the 'Market Maker' in Independent Living. They embrace a ‘One Team’ ethos and employ people who are pioneering and who strive to be outstanding in their role. In return, they empower them to be the very best that they can be. As a result, they can continue to ensure their customers remain at the very heart of everything they do.

They are looking to appoint a Customer Service Advisor to take responsibility, as the first point of contact for all enquiries, for delivering a high quality, customer focussed service.

Demonstrating a positive image, you will deal with housing related and general enquiries received through a variety of channels, ensuring that the response is appropriate to the tenure type including rented, shared ownership, leasehold and retirement. You will effectively liaise and build partnerships with internal and external stakeholders and ensure that data on systems is accurate and up to date.

Supporting customer feedback through the delivery of multi-channel surveys such as complaints and repairs, you must ensure that complaints and reports of anti-social behaviour are recorded and dealt with in line with the Complaints and ASB policies respectively. You will record, monitor and pro-actively respond to repair calls and liaise with Asset Management and Contractors in order to achieve repair and customer service performance targets. As well as resolving queries in relation to rent balances, benefits, and payment options.

They are looking for a personal and effective communicator who can show empathy and understand the sensitive nature of issues been dealt with. A strong team player who can build and maintain effective relationships, you will have experience of delivering excellent customer service and be able to respond to customer queries using a range of multimedia channels and systems. Competent in the use of IT systems and packages such as Microsoft Word, Outlook and Excel, they’d also like you to display evidence of achieving performance targets and have the ability to work on own initiative.

Those who have experience of providing ‘Outstanding’ customer service within the housing sector would be of distinct advantage, as would those who have experience of using CRM systems and housing management systems to record diary notes, repairs, income and performance management information.

So if you feel you have the skills and attributes they are looking for, then they would love to hear from you!

This is a permanent position, working 21 hours per week (Monday to Thursday, 09:30 until 13:30 & Friday 09:30 until 14:30).

There are a number of reasons why you should join them – they can offer you a work and home life balance, development opportunities and a great number of benefits including childcare vouchers, free parking, pension scheme, life assurance, an Employee Assistance Programme, Simplyhealth cash plan and free refreshments!

Closing Date: 6^th November 2017

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.