Client Services Assistant / Sales Support / Client Relationship

Job Title: Client Services Assistant

Location: Godalming, Surrey

Salary: up to £28,000 per annum (depending on experience)

Job Type: Full Time, Permanent

Job Role:

Our Client provides the back office power to support growing entrepreneurial and international businesses.

As one of the most respected names in international affairs for more than twenty-five years, their creative and energetic teams provide services across the fields of People, Finance, Tax and Technology. Designed for businesses which are looking to expand locally or internationally, they offer highly-regarded turn-key solutions.

They don't offer one-size-fits-all solutions - their services are tailor-made to fit their clients' needs so that they can concentrate on running their businesses. A full global operation can be managed in one time zone just as easily as they can support an ambitious business taking its first tentative next steps.

They offer a fun, friendly and supportive environment and encourage individuals to demonstrate and develop their talents. They don't understand 'no' and 'can't' and don't expect you to either. The only thing that they expect when they come to work each day is that it will be different from the day before!

Their clients located across the UK, mainland Europe, North America and the Far East are witness to decades of proven support.

Department Overview:

The Client Services Team is responsible for the full client life cycle. From on-boarding, selling additional services, to then off-boarding when the time is right.

The team are the "go to" for their existing clients. Their management is crucial to the client experience with the Company.

Role Overview:

• Supporting the on-boarding transition of clients and existing client relationships
• Working with the manager to ensure that client contracts are fulfilled, reviewed and managed to prolong the client lifecycle
• Supporting the off-boarding transition
• Provision of company secretarial services to the Company's Clients

Responsibilities (the list below is not exhaustive)

• Supporting the transition of clients from the sales team to ongoing delivery
• Assisting with the creation and completion of client procedure manuals
• Identifying additional sales opportunities for existing clients
• Ensuring that billing is completed in accordance with contracts
• Assist with client fee reviews on a scheduled basis
• Support client off-boarding
• Assist with the internal reporting of existing client sales opportunities
• Assist with the research database for clients
• Assist with the provision of Company Secretarial services to clients

Experience:

• 3+ years and demonstrable achievement in a client service or sales environment
• Experience in a professional firm with international aspects would be an advantage

Qualifications and Training

• Essential - English and Maths above grade C GCSE
• Desirable - Business studies qualification

Personal Attributes

• Confident, self-starter who can work on their own initiative
• Highly developed interpersonal and client liaison skills - strong team player
• Flexible with the ability to juggle changing priorities and work to tight deadlines
• Excellent accuracy and attention to detail
• Problem solver

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Client Services Assistant, Client Support Administrator, Sales Support Administrator, Sales Support, Client Services Support, Client Support Assistant, Customer Delivery Executive, Client Services Executive, Client Advisor, Customer Support Advisor, Business Support, Client Support Executive, Client Relationship Executive may also be considered for this role.