Customer Service Advisor (IT Support)

A brilliant opportunity has arisen for a Customer Service Advisor to join one of the most established communications companies in the UK. The successful Customer Service Advisor will earn an extremely competitive salary (depending on experience) and be based in Blackburn, Lancashire.

 The company has a 4000 square foot headquarters in Blackburn and currently services the communication needs of over 1000 small and medium sized organizations across the UK. They have over 30 years of experience and always aim to leave their customers totally satisfied. As a Customer Service Advisor, your main responsibility will be the primary point of contact for all inbound customer telephone calls and emails. In addition, the Customer Service Advisor’s duties will include, but not be limited to:

• Managing faults and requests on behalf of the customer
• Providing regular and timely communication and progress updates to internal and external customers
• Owning and being fully accountable for faults and service requests through to final resolution and satisfactory conclusion
• Retaining a current knowledge of network products and services as well as manufacturer hardware and support
• Ensuring customer records within CRM are regularly and accurately updated providing a full audit trail of all incidents, faults and service requests

 If you’re looking for a challenging but rewarding career and a chance to work for a leading brand in its field, then this is the perfect role for you. To be considered for the Customer Service Advisor position you must have previous experience working in a Customer Services environment, as well as 5 GCSE’s grade C or above. In addition, the following key skills and responsibilities are desirable:

• Effective time-management and organisational skills
• Excellent interpersonal and communication skills
• Capable of working well independently and under own initiative
• Able to learn and work well under pressure and to a deadline
• Working knowledge of Microsoft Office
• Have a demonstrable systematic approach to problem solving
• Experience of mobile and fixed line telephony, as well as working on a Service Desk or a B2B environment is ideal

 In addition to an extremely competitive salary, the successful Customer Service Advisor will receive the following bonuses:

• 20 days paid holiday per annum + 1 additional day for every year worked at the company
• Company pension
• Access to discounts

 If you wish to apply for the role of Customer Service Advisor based in Blackburn, Lancashire, then please submit your CV with an accompanying covering letter explaining how your relevant skills and experience make you an ideal candidate.