Customer Support Executive - Education Software -13 Weeks Hols!
- Recruiter
- RecruitmentRevolution.com Ltd
- Location
- Oxford, Oxfordshire
- Salary
- £18,500 + share options, working only during school terms
- Posted
- 19 Oct 2017
- Closes
- 02 Nov 2017
- Ref
- 10463
- Contract Type
- Permanent
- Hours
- Full Time
Customer Support Executive - Online Education Software
Oxford
£18,500 + share options + 13 Weeks Holidays - 8am - 4pm weekdays
++ A rare opportunity for an intelligent candidate with an excellent customer experience ethos to step into a role that works around school term times ++
We envisage the role might appeal to:
+ a graduate looking for a job in education or in a tech start-up environment with the freedom to travel during the long holidays
+ a departing / former teacher or teaching assistant but wants to stay within the education sector
+ a parent returning to work who can spend the holidays with the family
Background:
This role is with a rapidly growing educational technology business providing online teaching and learning resources to hundreds of thousands of teachers and students around the world. It is based in Oxford, UK.
We’re looking for a customer support person to help our users get the most out of our online homework and revision software, using many different channels of communication including: email, phone, chat, forums and social media such as Twitter.
You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
You will help teachers and students get the most out of our software by:
+ Answering all questions very quickly and escalate when necessary
+ Educating and empowering them to become better users of our software
+ Maintain and improve on our brilliant customer support - helpful and friendly advice available instantly
+ Make every interaction a positive one - they always get unexpectedly useful, quick and friendly help
+ Proactively look for solutions to problems and propose improvements if something could work better
+ Proactively provide feedback to internal teams that helps to improve the service and create a better customer experience
+ Producing invoices for subscriptions
+ Keeping our online help articles up to date to match new features
+ Sending welcome packs of information to new users
Required Soft Skills:
+ You're able to empathize with customers in a genuine way that lets them know you care about their issues
+ You love talking to people on the phone and building relationships with your customers
+ You're a team player that can follow and lead as situations dictate
+ You're able to make decisions and solve problems
+ You have an ability to explain complex issues in beautifully simple terms
+ You're curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions
+ You're able to plan, organize, and prioritize work - this role wears many hats!
+ You 'get' the internet and things like Twitter, Facebook, Instagram, Reddit and GIFs
Technical skills and experience required:
+ Microsoft Excel and Word
+ Fast typing and experienced computer user
+ Good A-level results or equivalent required
+ Excellent spoken and written English
Experience of working in education is desirable
You are an ideal candidate if:
+ You enjoy a fun and friendly work environment
+ You like celebrating successes and accomplishments
+ You like engaging with your customers and colleagues
Job Info & Salary:
+ Salary: £18,500, school term-time only (i.e. not school holidays)
+ Hours: 8am to 4pm Monday to Friday
+ Pension contributions
+ Company share options
+ Enhanced DBS check is required for successful applicants
You may have worked in the following capacities:
Client Support Representative, Client Account Manager, Client Account Executive, Account Manager, Graduate Account Executive, Software Support Advisor, Technical Support.
Interested? Just Apply Below...
...But first a little formality. By applying you implicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please email team [at] recruitmentrevolution.com quoting the job title & ref. Good luck, Team RR.