Welfare Reform Team Leader FORV55532

This is a fantastic opportunity to work for an exciting and innovative organisation that is committed to making a lasting impact on the local community.

As part of a newly-established group, our client is busy with lots to do. If you have a “can do, will do” approach, can hit the ground running and share their passion for making things happen, then you’ll fit right in.

You will be part of a broader team of professionals responsible for providing a high quality, comprehensive and solution–focused service to Ellesmere Port and Neston customers affected by, or expected to be affected by, changes in benefits either due to welfare reform or changes in their circumstances. Maximise their customers’ income and their revenue income also to assist with line management of the Income Team.

This is the perfect role if you:

• Demonstrate sound knowledge of Welfare Reform and a basic understanding of current social housing issues
• Experience of working within a customer focussed environment
• Strong evidence of customer focus.
• Demonstrate strong IT skills
• Experience of working in a performance culture.
• Experience of working to key organisational objectives
• Experience of working both alone and within a team.
• Experience of working in social housing in a rent / debt collection environment (essential)
• Experience of writing and presenting reports (desirable)
• Demonstrate strong negotiating and influencing skills (desirable)
• ECDL (desirable)
• Ability to establish effective and productive relationships
• Experience of project management

As well as a competitive salary and a generous holiday entitlement, our client offers a range of benefits for a rewarding career including a health cash plan, pension scheme, child care vouchers and staff discount club membership. They’ll also make sure you get the training and benefits you deserve.

They are currently under represented by Ethnic Minorities, LGBT Groups and people with a Disability and would particularly welcome applications from these groups, however any appointment would be made on merit. 

Closing date: 29th October2017

Interview date: 10th November 2017

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.