2nd / 3rd Line IT Support Engineer / Analyst

Job Title: 2nd / 3rd Line IT Support Engineer / Analyst

Location: Neasden, North West London

Salary:  £28,000 – £35,000 dependent on experience

The company is a technology company (IT and LED products) that has been established for more than 25 years. They are based in NW London (Neasden/Wembley Park). 

The company is on the lookout for a confident, self- driven and hands-on 2nd/3rd Line Engineer who loves technology and learning new things. The jobs involves supporting the internal/external network, PC infrastructure and business applications with some 1st line support.  Since they are a technology company, the job involves testing and supporting some of their end-users on their products (training given).

Key Responsibilities:

• Experience with desktops and servers.
• Practical business experience working with VMWare or Hyper-V.
• Good knowledge of Active Directory, security policies and DNS.
• Networking knowledge of firewalls, switches, routers and security systems.
• Resolve issue with internal and remote users and escalating problems when necessary.
• Communicate with users on the status of support cases.
• Production of documentation and user guides.
• Performing scheduled audits , product testing, maintenance and security checks.
• Provide application support e.g. MS Office, Outlook.
• Learn and provide support for business applications.
• Manage access to network resources such as printers and network drives.
• Support of some of our IT products with end customers.
• Create and update FAQs , databases and a knowledgebase.
• Any MS SQL /Exchange skills are an advantage.

Key Requirements:

• MS Exchange.
• Any MS SQL skills are an advantage.
• Reliable self-starter.
• Ability to think through problems.
• Build resilient solutions.
• Good documentation skills.

Desirable:

• Degree in an IT related subject with MCITP / MCSE / VCP qualifications.
• 3+ years’ experience within a 2^nd/3^rd line support role. 

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: 2nd Line Support Engineer, 2nd Line Support, Support Technician, IT Support Engineer, ICT Systems Engineer, 2nd Line Support, IT Analyst, IT Lead, IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, 3rd Line Support, IT Manager, 3rd Line Helpdesk Engineer, IT Support Technician, ICT Support Engineer, Desktop Support, 2nd Line Support Engineer, 2nd Line Support, Support Technician, IT Support Engineer, 2nd Line Support Technician, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.