Scheduler / Administrator THTS55510

Our client is an independent housing company providing more than 9,000 quality affordable homes within the Trafford area of Manchester. They are a “profit-for-purpose” organisation, striving for a society transformed, free from poverty, inequality and injustice.

A vacancy has arisen within their Property Services Team for a Scheduler/Administrator.  This is a dual role that will provide 0.5 scheduling support to the Repairs Team and 0.5 administrative support to both the Voids and Repairs Team.  The main duties of the role include:

• Ensuring work is planned to maximise appointments and productivity through the effective use of the electronic scheduling system to promote a right first time ethos and highly focused customer service to all residents.

• Ensuring that communication is optimised with operatives, staff, managers and customers at all times.

• Monitoring and management of work to ensure that it is carried out within their KPI’s

• Checking CRM cases on a daily basis and dealing with each case within agreed timescales.

• Rescheduling of work in the event of an unplanned delay and contacting the customer directly to agree and confirm these changes.

• Administration associated with the Complaints process

• Administration associated with the Property Surveyors to optimise the amount of time that they are able to spend out of the office.  

• Producing reports for the Scheduling Team

• Carrying out any other administrative duties as directed by manager.

Essential:

• Experience of working in a busy environment with conflicting priorities
• Ability to work under pressure and multitask
• Computer literate.
• Good working knowledge of Word/Excel

Advantage:

• It would be advantageous to have worked in a both a scheduling and administrative role previously
• Also an advantage to have worked with a Kirona DRS Scheduler or similar
• Good trade knowledge

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.