1st Line Support Engineer

1st Line Support Engineer 
Swindon, Wiltshire 
Up to £20,000 DOE Plus Pension, Free Parking, 20 Days' Holiday + Bank Holidays 

Committed to doing things differently, our client delivers innovative and cost-effective broadband and telecoms solutions to their customers. They are now looking for a 1st Line Support Engineer to join their team. 

This is a fantastic opportunity for a highly motivated IT support professional looking to undertake a rewarding support role within a successful and growing company. Delivering superb customer service at all times, you’ll have the chance to enhance your technical abilities whilst developing valuable customer-facing skills. 

As a 1st Line Support Engineer, you will be responsible for providing a high level of support to end users, as well as channel partners. 

Acting as the main point of contact for all customer queries, you’ll ensure that all issues are resolved within the required timescales and customers are kept fully updated throughout the process. Supporting a wide range of products, you’ll accurately log all faults, complete diagnostic activities and escalate issues, if necessary. 

Your other duties will include: 

- Providing customers with notice of any expected service disruptions 
- Configuring and supplying broadband, VoIP and wireless hardware 
- Administering accounts and performing changes 
- Placing product orders 
- Communicating the timelines for provision to customers 

To be considered for this role, you must have: 

- Experience of providing technical support 
- Previous experience in a telephone-based role 
- A good working knowledge of broadband, data, WiFi and hosted VoIP services 
- Excellent IT skills, with knowledge of Windows-based packages, including databases and spreadsheets 

Logical and analytical, as a 1st Line Support Engineer, you must have excellent communication skills, a team player mentality and proven organisational abilities. The desire to constantly grow and develop your skill-set is also key. 

Experience of providing technical support within a call centre environment would be beneficial to your application, as would an understanding of current IT systems and software. 

To apply for the role of 1st Line Support Engineer, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: 1st Line Support Engineer, IT Support Technician, Technical Support Advisor, IT Support Advisor, Technical Support Analyst, Helpdesk Support Analyst, Helpdesk Technician.