Customer Contact Advisors

Stonewater is one of the UK’s most significant social housing providers, with 30,000 homes under management and £1.6 billion in assets. We also have a significant development programme to help address the rising demand for housing.  Our vision is for everyone to have the opportunity to have a place they can call home.

Customer Contact Advisors

Bristol

1 x 37.5 hrs - £19,762 pa – permanent

1 x 37.5 hrs - £19,762 pa – 6 month contract

(Mon-Fri between 8am and 8pm on rota basis, one Sat every six weeks)

2 x 20 hrs - £10,540 – permanent

(4 days between Mon-Fri)

Do you have a passion for customer service? Do you take a pride in helping people? This is your chance to make an impact in the social housing industry by joining our customer contact team in Bristol.

You should be customer-focused and committed to customer care – and to our cause – and be able to uphold Stonewater’s customer service to a high standard.

Your responsibilities will include:

• Delivering excellent customer services via phone/web/email
• Resolving queries as first point of contact and redirecting them to relevant departments
• Managing workloads to meet deadlines
• Promoting digital services to customers
• Communicating with stakeholders
• Initiating contact with customers

You will require:

• A positive attitude with a hands-on approach
• Excellent communication (using a range of mediums/techniques)
• Good IT and keyboard skills
• Excellent interpersonal skills
• Good literary and numeracy skills

For the right person, we can offer:

• 26 days’ pro-rata annual leave (plus an entitlement for bank holidays)
• Comprehensive training and development opportunities
• Staff helpline offering independent, confidential information, counselling and support
• Holiday trading, childcare vouchers and cycle to work scheme

Ideally you should have previous experience in either a contact centre or customer service environment. If you think you would like to join us and go that extra mile, your efforts will play a key role in helping us to deliver excellence in customer services.

For more details please visit our website by clicking apply.

Closing date: 29 October 2017

Vacancy may close early if sufficient applications are received

Previous applicants need not apply

Stonewater is a Charitable Industrial and Provident Society No.20558R. We are committed to equality for all and welcome applications from all sectors of the community.