Customer Contact Advisors
- Recruiter
- Stonewater Housing
- Location
- Bristol (City Centre), City of Bristol
- Salary
- £19,762 pa / £10,540
- Posted
- 17 Oct 2017
- Closes
- 29 Oct 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Stonewater is one of the UK’s most significant social housing providers, with 30,000 homes under management and £1.6 billion in assets. We also have a significant development programme to help address the rising demand for housing. Our vision is for everyone to have the opportunity to have a place they can call home.
Customer Contact Advisors
Bristol
1 x 37.5 hrs - £19,762 pa – permanent
1 x 37.5 hrs - £19,762 pa – 6 month contract
(Mon-Fri between 8am and 8pm on rota basis, one Sat every six weeks)
2 x 20 hrs - £10,540 – permanent
(4 days between Mon-Fri)
Do you have a passion for customer service? Do you take a pride in helping people? This is your chance to make an impact in the social housing industry by joining our customer contact team in Bristol.
You should be customer-focused and committed to customer care – and to our cause – and be able to uphold Stonewater’s customer service to a high standard.
Your responsibilities will include:
- Delivering excellent customer services via phone/web/email
- Resolving queries as first point of contact and redirecting them to relevant departments
- Managing workloads to meet deadlines
- Promoting digital services to customers
- Communicating with stakeholders
- Initiating contact with customers
You will require:
- A positive attitude with a hands-on approach
- Excellent communication (using a range of mediums/techniques)
- Good IT and keyboard skills
- Excellent interpersonal skills
- Good literary and numeracy skills
For the right person, we can offer:
- 26 days’ pro-rata annual leave (plus an entitlement for bank holidays)
- Comprehensive training and development opportunities
- Staff helpline offering independent, confidential information, counselling and support
- Holiday trading, childcare vouchers and cycle to work scheme
Ideally you should have previous experience in either a contact centre or customer service environment. If you think you would like to join us and go that extra mile, your efforts will play a key role in helping us to deliver excellence in customer services.
For more details please visit our website by clicking apply.
Closing date: 29 October 2017
Vacancy may close early if sufficient applications are received
Previous applicants need not apply
Stonewater is a Charitable Industrial and Provident Society No.20558R. We are committed to equality for all and welcome applications from all sectors of the community.