Application Support Specialist
- Recruiter
- DG Partnership
- Location
- Tamworth
- Salary
- £23k - 25k per year
- Posted
- 17 Oct 2017
- Closes
- 14 Nov 2017
- Ref
- ASS122
- Contact
- DG Partnership
- Sectors
- Customer Service & Call Centre, IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
- Investigating support issues raised via ‘phone, email or the support helpdesk.
- Determining priority of issues and escalating to relevant departments as required.
- Where necessary, running SQL queries to assist with investigation of issues.
- Day to day monitoring of the Application and Infrastructure to ensure continued performance of the application within agreed SLAs.
- Provide user training via telephone and conference calls.
- General IT support of desktops, printers, windows applications.
This specialist software organisation with ambitious plans for growth is a market leader in labelling and artwork management software, providing solutions into the Pharmaceutical, Medical Device, Chemical and Cosmetics sector.
Their cloud-based enterprise products cover the global labelling management process from phrase and translation management, content collation, artwork creation and generation, approval, asset storage, factory printing and a business reporting application that brings transparency and proves compliance across the whole artwork creation process.
Benefits
- Salary up to £25K
- Additional on call benefits.
- 25 days’ holiday (plus 8 bank holidays)
The Person
Key skills and qualities of an Application Support Specialist:
- Good communication skills, and the ability to explain complex issues to a wide user base.
- 1st/2nd line application support experience. Preferably custom written applications, in a help desk environment.
- Logical problem-solving ability, with a strong attention to detail.
- Knowledge of one or more of the following technologies: SQL, New Relic, Label Printing, AWS, G Suite.
If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.