Contact Centre Advisor
Contact Centre Advisor – Ticketing & Membership Services
up to £18k
Old Trafford, Manchester
Permanent, Full Time
With over a hundred years of heritage, Manchester United is one of the all-time greats in the world of football. Over the decades, we have built on our strong football tradition which has enabled us to go from strength to strength. Whilst we have topped numerous competitions, our fan base has grown globally with over 659 million fans across the world from Hong Kong to Havana and from Singapore to South Africa.
Located within the grounds of Old Trafford the contact centre is open 364 days a year and our standard opening hours cover 8am to 8pm, Monday to Friday, 9am - 5pm on Saturdays, Sundays and Bank Holidays. You will be required to work 35 hours per week plus match days on a flexible shift rota, as well as other events that may fall outside of your regular shift pattern.
The main responsibilities of this role include; dealing with inbound and outbound sales/enquiries for Home and Away Match tickets, Season tickets, Official Membership, Car parking and other products/services. You will also be expected to recognise and maximise sales opportunities by upselling all product lines.
You will be required to assist supporters with Matchday sales and enquiries whilst working on the Ticketing & Memberships Service counter. They will also be required to interact with the Club delivering the highest standard of professionalism and accuracy, and in line with departmental guidelines through all forms of contact such as; Telephony, Emails and Face to Face.
Successful candidates will need to demonstrate a track record of achieving sales in a target-driven environment along with a passion for delivering excellent Customer Service. Although full training on our ticketing and telephony applications will be provided, previous contact centre experience would be highly desirable and practical knowledge of Microsoft Office or similar packages would be a distinct advantage. Strong communication skills, a professional telephone manner and the ability to establish and maintain good working relationships are all essential attributes.
- Membership of the Group Pension Scheme
- Life Assurance
- Up to 25 days Annual leave
- Occupational Sickness Scheme
- Salary Sacrifice Childcare Vouchers
- Free Onsite Gym
- Fully subsidised lunch in the Staff Restaurant
- Free Onsite parking
- Corporate benefits and discounts with Adidas, Thomas Cook, Megastore, MUTV and others.
- Summer and Christmas staff parties
Closing Date: 17th Dec 2017
Please apply online using the links provided
Manchester United Limited is an Equal Opportunities Employer and recognises the importance of safeguarding children and vulnerable adults in our work place.