Contactless Product Manager
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
We're committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
The mission of Global Network Business (GNB) is to power safe and easy commerce for and through the members of the American Express community. At its core, GNB is responsible for running the company's core transaction processing platform, defining the rules and regulations for how members of our network will interoperate with each other, and creating and managing network products that deliver value to our various customers (e.g. Issuers, Acquirers, Tech Partners).
To do this, we have defined three strategic priorities for the GNB organization :
1. "Easy to Connect" - Improving every aspect of our network to make it easy for our customers to do business with us (e.g. setup, on-boarding, connectivity, testing, servicing, etc.).
2. "Simple Policies, Regulations, Specifications" - Revamping our operating rules and procedures to drive greater simplicity, and differentiation only where it is clearly better to do so.
3. "Moving with the Industry" - Continuing to innovate with the payments industry where critical to protect and grow Amex relevance and utility (e.g. form factors, security features, etc.).
The GNB Product team delivers against the third priority by creating competitive network payment solutions which deliver value to our Issuers, Acquirers and Merchants.
Right now we have an opportunity for a Product Manager to play a critical part in driving instore payments by evolving the contactless payment product and launching new features /expanding into new in acceptance use cases which maintain and grow American Express relevance.
For this role we are looking for you to manage the following :
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Qualifications
Required skills:
To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on or (for Russia based candidates ).
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
We're committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
The mission of Global Network Business (GNB) is to power safe and easy commerce for and through the members of the American Express community. At its core, GNB is responsible for running the company's core transaction processing platform, defining the rules and regulations for how members of our network will interoperate with each other, and creating and managing network products that deliver value to our various customers (e.g. Issuers, Acquirers, Tech Partners).
To do this, we have defined three strategic priorities for the GNB organization :
1. "Easy to Connect" - Improving every aspect of our network to make it easy for our customers to do business with us (e.g. setup, on-boarding, connectivity, testing, servicing, etc.).
2. "Simple Policies, Regulations, Specifications" - Revamping our operating rules and procedures to drive greater simplicity, and differentiation only where it is clearly better to do so.
3. "Moving with the Industry" - Continuing to innovate with the payments industry where critical to protect and grow Amex relevance and utility (e.g. form factors, security features, etc.).
The GNB Product team delivers against the third priority by creating competitive network payment solutions which deliver value to our Issuers, Acquirers and Merchants.
Right now we have an opportunity for a Product Manager to play a critical part in driving instore payments by evolving the contactless payment product and launching new features /expanding into new in acceptance use cases which maintain and grow American Express relevance.
For this role we are looking for you to manage the following :
- Manage the Product roadmap, leverage a deep understanding of key industry developments, internal capabilities and the competitive landscape to inform long-term product strategy
- Understand customer drivers and needs for Contactless instore payments, prioritize and deliver improvement to drive customer satisfaction.
- Partner with the Industry Engagement & Regulation and the Product Deployment teams to provide input into industry forums, respond to customer experience gaps/feedback and provide support to teams leading product rollout.
- Gain alignment with key stakeholders (e.g., Network Policy, Risk, Compliance, GCO, World Service, Finance, Brand) and ensure their prioritization and delivery of changes needed for Contactless payments
- Ensuring product is aligned with relevant regulation as well as the business needs of key internal and external partners.
- Define customer user stories and partner with Capabilities, Platform and Servicing teams to ensure the product build and delivery meets the desired customer experience.
- Produce technical requirements for the update of relevant materials such as user guides, technical manuals, network policy manuals, etc.
- Define product metrics and conduct analytics to leverage as insight for optimization, and inform stakeholders on product / commercial performance.
- Interact with and represent American Express on external industry bodies / working groups.
- Effectively manage Chip vendors and other third party stakeholders.
- Employ structured project management principles in creating and managing project tasks, resources and budgets.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Qualifications
Required skills:
- Undergraduate degree and extensive experience in Contactless and the Payments Industry.
- Deep commercial and product knowledge of Contactless in the Payments
- Compelling communicator with an executive presence and strong written & oral communication skills with the proven ability to influence others
- Analytical mind with ability to deal with ambiguous or undefined problems and figure out appropriate and workable solutions.
- Ability to develop winning strategies
- Desire to question status quo and think outside the box
- Excellent Relationship Management skills
- Ability to mobilize and lead cross-functional team collaboration to drive results in a fast paced, multi partner environment with constant change.
- Proven product and project management skills - ability to drive results through others and track record of creating substantive products and features.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on or (for Russia based candidates ).