Customer Service Adviser

Customer Service Adviser

Do you have experience of working in a customer service role on the phone? Do you aspire to work for a purposeful, sustainable and growing ethical brand where you can deliver an exceptional customer service experience for passionate customers?

Based in Bristol, the Customer Service Adviser (part-time, fixed term contract) role comes with a competitive salary of up to £16,477 per annum (pro rata), alongside a benefits package designed to nurture your wellbeing and personal development.

About Pukka Herbs

Pukka Herbs create delicious organic herbal teas and incredible health supplements that take people on a journey of discovery to a healthier, happier life, benefiting people, plants and the planet. Pukka Herbs began 15 years ago and is the fastest growing herbal tea company and the 6th fastest growing grocery brand in the UK. Over a million cups of Pukka tea are drunk every day and Pukka’s teas and supplements are sold in over 40 countries across the globe.

About the role

As our Customer Service Adviser, you will be responsible for delivering great service to our customers and consumers via telephone and email on all matters in relation to orders, product advice and complaints. You’ll process and manage orders from receipt through to delivery, building great relationships with customers and commercial teams along the way.

Alongside this you will liaise with freight forwarders to book collections, track orders and resolve any key service issues. You’ll take card payments and provide account information to customers including payments and credit status. You’ll also learn about our products and provide product advice to customers.

This role is a fixed term contract starting in November working part-time 22.5 hours per week over Monday, Tuesday and Friday.

About you

You’ll be educated to degree level or have a recognised business qualification, ideally within customer service. You’ll ideally have qualifications within complementary medicine or experience gained in this area would also be beneficial. Experience of dealing with B2B and B2C customers is needed. You’ll embrace Pukka’s vision to connect people, plants and the planet and be capable of putting every effort into making sure we are maintaining a high level of customer service.

Excellent rapport building skills via telephone and email are essential whilst also being able to negotiate and deal with challenging customer situations. A high level of accuracy with data input is needed as well as a high level of numeracy. You’ll have an enthusiastic and positive attitude with the ability to process negativity without impacting on service or self detrimentally is essential. An ability to empathise with customers and consumers across all levels and express this in a genuine manner is needed at all times.

You’ll be proficient in navigating computer systems, including Microsoft Office, Microsoft Outlook and databases. You’ll be skilled at assimilating new knowledge, systems and procedures quickly. An ability to anticipate problems and resolve any resulting issues to full customer satisfaction is needed. You’ll be clear headed under pressure, calm and unflappable whilst also being confident and level headed. Able to work on your own initiative you’ll have confidence to make suggestions and influence change. You’ll thrive in a fast-paced environment, be resilient to changing priorities, and able to manage multiple projects in a busy office environment.

To apply

If you’re intrigued and excited by what you’ve read so far, let’s see if you have what it takes to thrive at Pukka. To apply for this role please attach your CV and your answers to the four questions below:

- Who are you?

- How do you relate to others?

- Heart or head?

- Describe your energy

Closing date – 30^th October 2017