Duty Support Manager - Prestwick
- Recruiter
- RAD hotel group Ltd
- Location
- Prestwick
- Salary
- Competitive
- Posted
- 03 Oct 2017
- Closes
- 20 Oct 2017
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
Duty Support Manager - Carlton Hotel The RAD Hotel Group are a multi-award winning, ambitious group of hotels in the West of Scotland. At present, the group boasts The Lochside House Hotel Lodges & Spa (New Cumnock), The Radstone Hotel (Larkhall), The Carlton Hotel (Prestwick), The Royal Hotel (Cumnock) and Hetland Hall Hotel (Dumfries). Renowned for providing an exceptional customer experience regardless the purpose of a visit, we are looking to expand our team due to continued growth. We are seeking a Duty Support Manager to assist the smooth operation of all departments within hotel in absence of Department and Operations Manager. As part of the hotel management team you will be able to step in to all departments to cover sickness, holidays, etc. Your duties will include: Assist with the smooth operation of all areas and departments of the hotel, providing excellent customer service to guests, employees, internal and external stakeholders Ensure comfort and safety of all guests within hotel Develop strong working relationships with hotel departments, motivate and giving direction to staff through regular communication and leadership Ensure all front of house systems and floats are reconciled and balanced/banked appropriately Assist with management of all staff in line with RAD procedure, reporting HR matters as required and liaising with Operations and HR Manager's Conduct staff progress appraisals and reports as required In absence of Department/Operations Managers, ensure all areas of hotels are staffed in line with hotel business, assisting in producing financial reports on hotel business and progress on a daily, weekly and monthly basis Ensure healthy and safety standards are met and all public areas are kept clean and tidy In absence of Department/Operations Managers, hold weekly managers' meetings We are looking for people that demonstrate RAD Hotel Group's values of being Genuine, Confident, Committed and a passion for excellent customer service - just like we do! In order to be successful candidates must possess: Management experience in a similar quality hotel establishment Operational or managerial experience within multiple hotel departments Excellent communicator Flexible due to varying nature of the role and hours of work Passion for customer service Warm and friendly In return you'll receive a competitive salary, participation within RAD Group Employee Incentives, whilst receiving ongoing training and development and fantastic career opportunities. This is a great opportunity for a committed individual to progress their career. If you, or someone you may know is interested in this opportunity, click "apply now". If this position isn't for you, but you are interested in other position at RAD Hotel Group, forward your CV and covering letter to the recruitment email provided.