Operations Assistant

Job Description

JOB DESCRIPTION & REQUIREMENTS

• The Operations Assistant is responsible for the detailed day-to-day scheduling of clinical staff as well as the overseeing and monitoring of project workflow throughout the company.
• He/She will create schedules from start to completion for projects and will work with both the CEO and the Director of Sales to assign resources.
• The Operations Assistant must have the ability to juggle multiple projects concurrently under tight deadlines.
• He/She must be able to foresee scheduling conflicts and take quick action when schedules get compressed or delayed.
• The Operations Assistant will need to creatively manage schedules and resources as well as collaborate closely with all team members.
• Importantly, the Operations Assistant needs to be firm yet flexible to meet the ever-changing client demands as well as personable, always seeking to ensure timely delivery of all projects; helping out wherever he/she can and directing and motivating everyone to deliver their part of the job on-time and according to agreed-upon specifications.
• The Operations Assistant is a problem solver, is highly self-motivated, detail-oriented, and open-minded, and exhibits a high level of initiative; works independently and in support of department goals and agency business objectives.

This position reports to the CEO and Director of Sales

SPECIFIC RESPONSIBILITIES & EXPECTATIONS

• Works with Clinical Team and the Sales and Marketing team to develop schedules and timelines for project integration and completion
• Manages the schedules and workloads of clinical staff
• Reinforces specific guidelines and processes with team members regarding agency workflow, safeguarding and training
• Manages the organisation of the electronic file structure for clients and updates accordingly.
• Manages new client onboarding which will involve a good knowledge of IT
• Works to continually improve and optimise company workflow and feature solutions for new and existing clients
• Monitors team members' time (clinical and non-clinical) on projects to ensure accuracy and maintain expectations for profitability
• Updates and provides regular project status with CEO and Sales Director as needed
• Displays perseverance through pursuing duties with a positive attitude and drive-especially in the face of any resistance or setbacks
• Manages discharge process including outreach to clinical team and clients

DESIRABLE SKILLS

• Knowledge or experience of working in the education of health industry.
• Customer Service experience and be comfortable talking with customers

Company Description Mable Therapy is a small fast-growing company based in Leeds that provides Speech, Language and communication assessment and intervention via Telepractice. We are a small team with big ambitions who are passionate about delivering a clinically excellent and highly accessible service.