Technical Project Manager, Travel Lifestyle Services

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We're committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

This role will be part of the team supporting the Travel and Lifestyle Services International team, which is part of Global Consumer Service Technology. This team's purpose is to partner closely with the business, external partners and other teams in American Express Technology (AET) to develop re-usable capabilities, optimize investment, reduce time-to-market, drive more throughput and to innovate! The team also consults with the business to develop blueprints & roadmaps for future capabilities, with a strong focus on defining & implementing strategic solutions. This is achieved by having a deep understanding the existing capabilities & the business strategy and vision, priorities and pain points

The successful candidate will need to be highly adaptable, pro-active and open to change. There is a need to have strong relationship & influencing skills, including the ability to challenge & query, when collaborating with multiple stakeholders.

The TPM is a critical role within this portfolio, and so the successful candidate will need to:

• Work collaboratively with the business - including being creative and thinking flexibly
• Have deep understanding & experience of Project Management tools and techniques
• Apply understanding & experience of Agile tools & techniques
• Own the execution of cross-functional development projects from initiation through release, utilizing SDLC methodologies and leveraging Agile/Scrum concepts and principles where appropriate
• Work in partnership with Product Owners, and the core and extended team to create and prioritize the product backlog
• Track iteration progress, actively contributing to design discussions, issue resolution and remove obstacles to ensure iteration commitments are met
• Join engineers in reflecting on and improving their delivery capacity
• Use technical acumen to understand and clear roadblocks to delivery

Job Description

• Maintains dependency plan between planned sprints across AET engineering teams and infrastructure,
• Breaks down barriers and shields the team from impediments precluding engineers from making progress against sprints and deadlines
• Organizes and facilitates daily stand-ups and retrospectives at the end of each sprint, and creates an environment in which the team is continuously learning from the past
• Engages with Product Owner, Business Stakeholders, and delivery team to understand Business needs and identify appropriate solutions
• Performs hands-on reviews of product backlog, design, test scripts, and results as needed in addressing delivery impediments or product quality issues
• Uses their technical acumen to provide design alternatives, ask probing questions, support team in technical issue resolution
• Tracks and communicates team velocity, financials, and other KPIs in relation to the plan and published progress reports
• Coordinates communications, escalates and facilitates resolution of risks, issues, and changes tied to the product development initiatives
• Applies judgment and discretion on when to raise issues versus work through issues with the team
• Facilitates discussions and looks beyond the obvious for continuous improvement opportunities
• Willingness and flexibility to take on additional tasks outside of the TPM role in support of the team where necessary

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications
Required skills:

Relevant Experience (core):

• Technical delivery experience and Project Management experience with a demonstrated track record of increasing responsibility over time
• Experience facilitating Agile, Scrum, or other rapid application development teams to deliver technology solutions on time, on budget, and to specification
• Experience with design and coding across one or more platforms and languages
• Preferred Qualifications, Education and Certifications

Scrum Master Certification:

• Bachelor's or Master's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience
• PMI Certification or equivalent preferred

We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world's a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We're interested in where you came from, but we're even more excited about where you will go with American Express.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on or (for Russia based candidates ).