Product Support Associate Engineer Job
- Recruiter
- SAP
- Location
- Maidenhead
- Salary
- Competitive
- Posted
- 14 Oct 2017
- Closes
- 30 Oct 2017
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
Requisition ID: 163175
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
POSITION SUMMARY
Join a dynamic team of customer facing technical experts, driven by their desire to help clients to get the most out of the latest SAP technologies such as SAP HANA and SAP Cloud Platform. The job involves covering 2nd/3rd line support, dealing with complex customer scenarios, engaging with development to collaborate on knowledge management and issue resolution.
The Product Support Associate Engineer will work with the biggest Fortune 500 customers running SAP in the cloud, with big data landscapes and Analytics/Reporting solutions. Other tasks include troubleshooting data manipulation operations, ETL and data governance/quality management jobs.
Responsibilities:
- Ability to think independently and to apply effective problem solving skills
- Perform root cause analysis and provide solutions in complex environments
- Recommend known technical solutions and develop workarounds for new problems
- Assist customers with performance and scalability issues
- Active involvement within the internal social/business networking suite SAP JAM
- Foster positive customer relationships using verbal and written communication
- Contribute to the internal and external knowledge base articles, wikis and forums
- Manage technical incidents according to processes & Service Level Agreements (SLAs)
- Future opportunities to participate in weekend support roles
Required Skills:
- Good understanding of relational databases and SQL
- Excellent problem solving and analytical skills
- Strong interpersonal communication skills
- Networking technology awareness
- Good knowledge of Windows, Unix or Linux operating systems
- Ability to work well in a dynamic team environment
- Fluency in written and verbal English
- Consistently conveys a positive and professional image
- Passion for technology
Desired Skills
- Experience in SAP technologies
- Familiarity with programming languages such as JAVA/C++
- Fluency in a second language such as German or French
We offer you:
- Training to enhance your skills and achieve professional certifications
- Excellent career development opportunities
- An attractive and flexible benefit package (free lunch, private health care, ???)
- Opportunity to contribute to organisation wide strategic change projects
- Engaging, collaborative and dynamic working environment
- Vibrant and relaxed office environment
Education
- Bachelor's degree in computing related subjects or equivalent industry experience
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.
Additional Locations:
Job Segment: ERP, Cloud, Quality Manager, Engineer, SAP, Technology, Quality, Engineering