Operations Officer (VIP Customer Experience) - VIP Aviation Services

Operations Officer (VIP Customer Experience) - VIP Aviation Services
Southampton
Competitive Salary + 25 days holiday, 7.5% matched DC pension, cycle to work, share save scheme

Do you have previous customer experience in a fast-paced Aviation or VIP environment? If so, we'd love to talk to you about becoming our new Operations Officer at our Southampton base.

Working Hours: Monday to Friday


Who we are:

We provide VIP services to Business & Private Jet VIP customers. They land their chartered or private jet with us and we do everything we can to deliver a truly exceptional service …we don’t just aim to please we aim to offer that truly 5 star experience. We are a global Company and in our European region we have 28 locations – London, Milan, Paris, Luton, Manchester, Cape Town and Athens to name a few. Our local culture is focused on amazing delivery to the customer and business growth – whilst having fun of course!

The Operations Officer Role:

In this role you will help coordinate the smooth running of the Southampton base which includes dealings with bookings, queries and the actual flights when they arrive and depart. You will also be the face on the business providing world class service to our customers whilst ensuring a smooth transition from the start to finish of our customers journey and flights. 

Let’s go into some more detail about more responsibilities within this role….

Your main responsibilities will include:

+ Assisting the day to day operations of the base on a shift basis
+ Meeting our arriving flights and carry out passport/visa checks
+ Liaising with customers and provide information relevant to flight requirements
+ Ensuring crew and passengers of departing flights
+ Ensuring that we adhere and comply with all requirements/guidelines set by the airport authority, UK Border Force and Special Branch
+ Have appropriate documentation checked prior to departing
+ Escorting both passengers and crew to their aircrafts
+ On a daily basis to monitor and control dealing with our cash based customers
+ Providing weather information and basic flight planning services to our customers
+ Completing relevant customs, immigration and special branch paper work
+ Assisting the security team in preparing the screening of passengers, luggage, as per DFT and SFS protocol
+ Making sure all areas of the FBO are clean and presentable at all times
+ To ensure a safe culture through daily observation, shift briefings and handovers
+ The position will include towing aircrafts

About You:

To perform this role to the best of your ability you will have previous experience of working in a fast-paced aviation or VIP environment. You'll also:

+ Have good communications skills, 
+ Be a team player and able to work under pressure
+ Be able to provide the best possible service to our customers ensuring they leave happy and continue to return
+ Hold a valid and clean driving licence in order to perform the day to day tasks of this position
+ Have proven customer service skills with excellent interpersonal skills
+ Be flexible to meet the demands of our business and industry

Do you speak additional languages? Although this is not essential, it is a huge advantage to interact with our customers and crews, along with building good relationships.

If you feel this position is perfect for you then why not apply…we want to hear from you!

Salary and benefits will be discussed at the interview stage.

Interested? Just Apply Below...

...But first a little formality. By applying you implicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please email team [at] recruitmentrevolution.com quoting the job title & ref. Good luck, Team RR.