Senior Forecast Analyst

An exciting opportunity has arisen for a Senior Forecast Analyst to join our new look MI and Forecasting function. We are currently making improvements to the way we deliver MI and Forecasting to our business, our vision and mission for the MI and Forecasting function is to become a centre of excellence providing the trusted single source of truth to our stakeholders in a simple, easy and compelling way. The strategy is to partner with stakeholders, to build relationships and to understand the context of their business challenges. By doing this you will help them to make better informed business decisions based on the grounded Forecasting insights you provide.
As the Forecast Analyst, you will provide co-ordinated leadership and rolling management of long term capacity planning across our Service contact centre environments. The goal is to use capacity forecasting to provide insights for Service Management to make the best decisions to deliver the levels of service that our customers expect and demand. You will build and manage dynamic and flexible headcount forecast models based on assumptions and variables. These models will enable you to deliver scenario modelling to forecast supply and demand impacts to both voice and non-voice contact centres.
You will build strong and productive working relationships with a range of internal stakeholders to ensure you are always fully informed of changes that will impact the forecast. You will work closely with your network to continuously refine and agree assumptions and illustrate how they impact the headcount supply and demand outlook.
Key Responsibilities:

• Produce and develop transparent headcount models, and support a consultative approach to associated processes (Recruitment/WFP)
• Grow your network of contacts to make sure all external factors impacting Forecasts are captured and incorporated into the forecasting process
• Build effective working relationships with key colleagues in areas of responsibility
• Create forecast output to support overall Planning process
• Continually refine and document assumptions and work closely with stakeholders to agree rationale
• Share and educate colleagues on output and provide 'education' where needed
• Manage the action cycle resulting from forecast reviews
• Manage the approval and lockdown process ensuring key stakeholders are engaged
• Support Budget process activity with the use of scenario modelling and working closely with Finance
• Lead 'Forecast review activity' to ensure transparency of forecast service
• Provide quantitative and qualitative insight into forecast variance
• Identify opportunities for process improvements and increased efficiency
• Establish & maintain control frameworks to ensure accuracy of information provided

Role Requirements

• Previous experience in a Contact Centre forecasting role
• Demonstrable experience of forecasting methodologies and associated processes and dependencies, inclusive of Budget management.
• Can demonstrate a solid understanding of contact centre performance metrics, and associated MI needs to support operational performance, business development and growth.
• Strong presentation and communication skills
• High level of competence in Microsoft Word, Excel and PowerPoint

Benefits
Here at Experian, we believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we'll give you a very competitive base salary and a range of benefits as soon as you join.
On top of your base salary, we offer:

• Performance related bonus scheme
• A car allowance/scheme
• 25 days' annual leave (plus the ability to purchase 5 additional days)
• Generous contributory pension
• Opportunity to buy shares with the company share-save scheme
• Life assurance
• Medical and Dental cover
• Retail discount schemes
• 3 Community involvement days per annum

We also work with our colleagues to understand their long term career aspirations to ensure they have the career development and growth they need to achieve these goals. Through personalised career objectives and performance plans, we open up conversations on progression whether this is achieved through mentoring and coaching or classroom learning environments, we offer rewarding ways in which to learn.

About Experian
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft. In 2015, we were named by Forbes magazine as one of the 'World's Most Innovative Companies'.
We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and S??o Paulo, Brazil.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2016 was US$4.6 billion.
To find out more about our company, please visit or watch our documentary, "Inside Experian."