Resolution Executive x3

Resolution Executive x3
Westminster
Circa £28,000
Fixed Term Contract for 6 Months
 
CityWest Homes Services (part of the CityWest Homes Group) is an award winning property services provider based in London, and one of the Sunday Times Top 100 Best Companies to Work For. As Westminster’s leading housing management company, we manage over 21,000 homes, a mix of leasehold and social housing.
 
The resolution and insight team are looking for three Resolution Executives to support them in the management of complaints. From these complaints you will use the outcomes to identify trends and promote opportunities for organisational learning, improving our future policies and plans.
 
Day to day you will adopt a customer focused approach and act as a point of contact for residents wishing to raise complaints. 
 
You will investigate and resolve complaints in a clear and comprehensive manner, keeping accurate records on the complaint database. You will monitor the performance data to ensure targets are being met.
 
We are looking for analytical, accurate and motivated people with previous experience of investigating complaints and providing written reports and responses to these complaints, ideally from a social housing background although this is not essential.
 
It is absolutely crucial that you possess excellent communication skills in both verbal and written forms that allows you to translate complicated and technical information quickly to non technical audiences and to deal with enquiries from the Chairman, Cabinet Members, MPs, Councillors and Ombudsman in accordance with set deadlines and to a high standard.
 
You will have managed information and set up monitoring systems using spreadsheets and IT.
 
If this sounds like you, and you are up for the challenge, we would love to hear from you.
 
Closing Date: Closing Date: 19th October 2017
 
 
Resolving complaints / customer service / complaint handling / complaints resolution / social housing / contact centre