Payroll Specialist

Payroll Specialist Leatherhead, responsible for operational payroll delivery to multiple assigned clients, requiring specialist knowledge and experience.

Overview

The Payroll Specialist is responsible and accountable for the accuracy, timeliness and delivery of the payroll(s) as described in the Service Level Agreement (SLA) and ensuring that each payroll is delivered in accordance with each client's SLA and contract.

The Payroll Specialist has a reporting line to the Payroll Manager responsible for their payroll team.

Key Activities

• Owns the delivery of the payroll service for one or more client(s).
• Tracks delivery against the SLA, identifying potential issues.
• Ensure that all processes are carried out an accurate and timely manner.
• Responds to client requests in a promptly and professionally.
• Provides advice and support to other team members.

Capabilities

Service Delivery

• Deliver payrolls in accordance with processes and client specific working procedures (eg data capture, pre-transmission reporting/checking, data transmission, system refresh)
• Ensure all aspects of the payroll have scheduled housekeeping performed, including filing, archiving and data clear-downs
• Establish and maintain good working relationships with clients and their employees, third parties and all colleagues
• Undertake tax year end and P11D (where applicable) delivery ensuring compliance with all statutory obligations
• Gain a thorough understanding of the SLA and working procedures and identify any changes needed to the Payroll Manager
• Aware of key stakeholders and decision makers and the commercial context in which they are operating.
• Identify opportunities for service improvement and additional revenue
• Respond to and resolve employee queries within the timescales defined within the SLA
• Ensure management consistency throughout operations eg CPMF and MPMF
• Attend at Client Service Review meeting when required
• Maintain up-to-date payroll legislation and product knowledge, escalating to the Payroll Manager where further training is required
• Advise the Payroll Manager of any potential service failures, and/or client complaints and propose possible solutions.
• Ensure accurate invoices are produced according to the monthly schedule

Experience and Qualifications

Academic & Professional Qualifications

Desirable - CIPP Qualification or Finance/Accounts Qualification

Demonstrated Skills and Experience

Essential - Competent user of Microsoft Office Applications

If you wish to apply for the above position, please Contact me via email on (see below)

Pontoon is a global HR outsourcing company specializing in improving an organization's talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon's approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance. A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 150 industry-leading companies.