Export Advisor - Client Services - (SALES) - Bradford

Export Advisor – Client Services - (SALES)

Bradford

£27-£29k OTE

Main Job Function: Operating a telephone advice line for exporters and upselling services.

Supervisory responsibilities: One co-worker

Working to targets – bonus is £500 per quarter based on targets being met.

Essential Skills / Experience:

• Minimum of 5 years working in manufacturing export or logistics.
• Proven experience of working to sales targets and providing telephone support.
• Effective delegation and working to tight and demanding deadlines.
• Using online export documentation platforms.
• Preparing export documentation.
• Bookings freight with carriers including negotiating rates.
• Strong knowledge of Export processes and procedures.
• Understanding of Preferential Trade Agreements, Letters of Credit, payment methods used in international trade.
• Ability to obtain, analyse and present information.
• High standard of spoken and written English, excellent telephone and face to face communication skills
• Good questioning and persuasive skills
• Experience of working in a customer facing role using the telephone
• Excellent  computer skills; use of MS PowerPoint, Word, Excel and Outlook, databases, CRM systems
• Success driven and confident.
• Passion for customer service
• Must be car owner with a full  driving licence
• Able to work outside of office hours as and when required

Desirable Skills / Qualifications / Experience:

• International trade related qualifications.
• Graduate.
• NVQ Business Administration.
• Institute of Export Diploma.
• BCC Authorised Signatory.
• Supervisory /mentoring/coaching new staff.
• Experienced PowerPoint user.
• ECDL or equivalent.
• Knowledge of Conformity Programmes.
• Knowledge of EU Origin Regulations.
• Kowledge of Incoterms.
• Knowledge of Import processes and procedures.

Main Duties/Responsibilities: 

Telephone Advice Line

• Helping first time applicants complete Certificates of Origin, EUR1’s and ATR1 documents over the telephone and advising on general export processes and procedures.
• Carrying out follow-up customer care calls within 48 hours of providing a service to new accounts and work to a minimum of 10 business development calls per day.
• Completing registrations on behalf of new users applying for documents online.
• Building rapport with callers and using questioning to upsell other services working to sales targets.
• Responding to enquiries received over the Internet by telephone within 1 hour.
• Handling applications for documents i.e. checking, assembling, processing, databasing and batching-up export documents until repeat business is secured.
• Documentation processing with 100% accuracy.
• Prepare weekly reports for the international trade director, online manager & sales executive to list new business won, repeat business, income achieved, referrals and customer care actions.

If you have the relevant experience required and would be interested in discussing further, please apply ASAP.