Customer Service Executive

This is an exciting opportunity for someone who is keen to progress their customer service career, gaining experience in a small company, growing with us, and really making the role your own!

Job Purpose: To manage the support Helpdesk and create training material for SportsBooker clients, delivering end to end resolution of client queries. This is a development role, once fully competent you will attend customer sites and provide onsite training, or deliver online training.

Key Responsibilities:

• To manage the resolution of all support queries on the Sports Booker system within agreed timescales for the online helpdesk
• Producing “How to guides” and producing video tutorials to demonstrate to clients the features of the application.
• Adapting the software specifically to customer requirements, for example adding the activities that Customers will book
• Working with a brief from the Sales team and liaising with clients to understand their site policies and to ensure that the software is set up to support them
• Answering customer queries via email on a timely basis.
• Reviewing the site setup prior to the customers going live.
• Flexible to changing volumes of work in order to support clients.

• Providing holiday cover for the Development Manager as required.

Skills

• Competent using a computer and the internet
• Technical awareness and interest in new technologies

• A logical and analytical approach to troubleshoot customer issues

Required qualifications and experience:

•  Experience working in an office environment.
• With a good standard of general education and excellent written English skills.

• Highly computer literate.

Personal Characteristics:

• Looking to develop their skills in a start-up company, so prepared to undertake a broad based support role, and significantly contribute to the success and growth of a small sized company.
• A willingness to learn about new technologies in the Leisure Industry sector and understand our clients concerns.
• Highly organised and confident dealing with a range of people and customers.
• A clear communicator able to express things, in non-technical language to clients 
• A self-starter, able to work in a small team

Other Information:

• Full driving Licence and prepared to undertake occasional travel to sites.
• The role requires you to have the right to work in the UK.