Customer Service Executive

Location
Stoke-on-Trent, Staffordshire
Salary
£18,000 per annum
Posted
12 Oct 2017
Closes
09 Nov 2017
Ref
ME1
Contract Type
Permanent
Hours
Full Time

This is an exciting opportunity for someone who is keen to progress their customer service career, gaining experience in a small company, growing with us, and really making the role your own!

Job Purpose: To manage the support Helpdesk and create training material for SportsBooker clients, delivering end to end resolution of client queries. This is a development role, once fully competent you will attend customer sites and provide onsite training, or deliver online training.

Key Responsibilities:

  • To manage the resolution of all support queries on the Sports Booker system within agreed timescales for the online helpdesk
  • Producing “How to guides” and producing video tutorials to demonstrate to clients the features of the application.
  • Adapting the software specifically to customer requirements, for example adding the activities that Customers will book
  • Working with a brief from the Sales team and liaising with clients to understand their site policies and to ensure that the software is set up to support them
  • Answering customer queries via email on a timely basis.
  • Reviewing the site setup prior to the customers going live.
  • Flexible to changing volumes of work in order to support clients.
  • Providing holiday cover for the Development Manager as required.

Skills

  • Competent using a computer and the internet
  • Technical awareness and interest in new technologies
  • A logical and analytical approach to troubleshoot customer issues

Required qualifications and experience:

  •  Experience working in an office environment.
  • With a good standard of general education and excellent written English skills.
  • Highly computer literate.

Personal Characteristics:

  • Looking to develop their skills in a start-up company, so prepared to undertake a broad based support role, and significantly contribute to the success and growth of a small sized company.
  • A willingness to learn about new technologies in the Leisure Industry sector and understand our clients concerns.
  • Highly organised and confident dealing with a range of people and customers.
  • A clear communicator able to express things, in non-technical language to clients 
  • A self-starter, able to work in a small team

Other Information:

  • Full driving Licence and prepared to undertake occasional travel to sites.
  • The role requires you to have the right to work in the UK.

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