Installation Manager

An exciting opportunity to join DBD’s Operations team as an Installation Manager. DBD is a family business that has grown into the UK’s leading Appliance Installation Distributor. 

Your role as an Installation Manager is to ensure the operational fulfilment of our installation service through the line management and supervision of the installation team, exercising control of the operational adherence to both consistent installation quality and compliance, and the site relationship between DBD and its customers, in an efficient and effective manner to the Company and its Customers.

Key Accountabilities / Responsibilities:
•    Regional responsibility for the line management and delivery of all installation activities, including labour resourcing, training and development, performance and quality management, auditing, health & safety, legal stipulations, problem resolution, sign off and duty of care.
•    To successfully organise, train, lead and manage your Field based Installation Team to fulfil their duties
•    Identifying resource requirements and carrying out recruitment where necessary to ensure that there is a 12-month rolling resource plan which ensures that all work is completed to our customers’ satisfaction.
•    Ensuring that the DBD Installation Guide is kept up to date with current practices and implemented with the installation teams as a working document.
•    Set appropriate KPI Targets and ensure that these are regularly and actively reviewed to establish continuous improvement and best practice.
•    Arrange regular team meetings to promote company updates, training and best practice with regard to Health & Safety, Compliance, and Quality.
•    Ensures that site visits are prioritised to ensure key customers installations are reviewed, especially where installers under-performing and customers are receiving a perceived poor service. 
•    To provide a point of escalation for colleagues and customers, and represent the Installation Team in various forums
•    To provide support for the Operations Director, Senior Installation Manager and Contract Appliance Team, and fulfil the duties of the role in a legal, ethical and beneficial manner to the company.

Skills & Attributes:
•    An ability to line manage and organise people, to ensure all activities are completed, and to  communicate effectively at all levels to achieve mutual benefit for the company and its customers
•    Diplomatic skills to resolve day to day issues with internal colleagues and external customers, with the ability to remain calm in the face of pressure, review a situation and act decisively
•    Excellent verbal and written communication skills, with the ability to communicate effectively in a confident and professional manner at all levels with both internal colleagues and external customers.
•    Exemplary “Best Practice” managerial conduct to set a fine example for all, this specifically includes the need to be without reproach and highly respected in the eyes of colleagues, staff, customers and contractors.
•    Experienced with on-site activities/processes within the building industry, specifically in relation to kitchens and appliances, with good attention to detail – thorough when carrying out work to pick up on issues which could have a more significant impact
•    Experienced in building industry Health & Safety standards, holder of CSCS card Supervisor level.

Knowledge / Skills: 
•    Gas and Part P qualified essential; Excel / Word / Power Point
•    Positive, organized, punctual, self-motivated & capable of working under own initiative, meeting deadlines and flexible to work longer hours or carry out other tasks as and when required.

DBD Values:
Our values are integral to how we operate; it is the reason for our success and our culture. As a Manager at DBD, you will naturally display and champion the following DBD values: 

•    Helpful: You will go above and beyond to help customers, colleagues and your team. You are passionate about what you do, and your ultimate goal is to deliver excellent service. 

•    Ethical: Your approach to management, your work and people is built on a foundation of moral principles; you are open, honest and demonstrate respect. You tackle tough issues, honestly and directly whilst maintaining good communication and relationships. 

•    Innovative: You challenge the norm and you are not content with OK. You continually seek ways to deliver business improvement and commercial advantage through personal and team innovation. 

Salary: £30,000 - £45,000 with flexible benefits 
Location: Hemel Hempstead 
Hours: 8.30-5.00 
Contract type: Permanent 

Please apply online with your CV and covering letter. 

Please check your email for confirmation that your application for this Installation Manager role has been received and to follow further instructions if applicable.