Team Leader

Team Leader - Credit Card

Duration: 12 Month Fixed Term Contract

Location: Chester Business Park

Salary: GBP25,000 + Bonus + Excellent Benefits

Team Leader

You will be employed by Ajilon working within a Global Credit Card Customer Service Services department. The Team Leader role is accountable for managing performance of Ajilon staff across the area and supporting the delivery of effective customer service. They are required to engage and collaborate with strategy owners, planning functions and first/second line functions to ensure effective delivery of revenue and service strategies within established KPIs and guardrails. They are accountable for driving performance, coaching, conducting disciplinary processes, recruitment, managing escalated customer issues and supporting resolution of resourcing or service level challenges.

Qualities and Experience:

• Excellent functional knowledge of Customer Service processes and Credit Card products
• Proactively guide individuals and teams to achieve results; accurately assesses strengths and development needs of associates; provides feedback, mentoring, helpful counsel and opportunities for development to help each associate to achieve his/her full potential
• Strong interpersonal skills with an ability to lead through change
• Highly organised and an ability to achieve multiple deadlines across the month
• Team Player
• Solid Communication skills
• Demonstrable team management experience

Benefits:

• On-site subsidised restaurant
• On site subsidised coffee bar
• Full Training for the role plus the opportunity to learn and develop other skills
• On site sports facility with access to a full size football pitch, squash courts, fully equipped gym, tennis courts and basketball court
• Free on-site secure staff parking
• The potential to be made a permanent employee directly with the end client based on a performance and eligibility criteria

Location:

Our Chester campus is part of the beautifully-landscaped Chester Business Park, nestled in the Cheshire countryside, and with easy access to the North West, including Liverpool, Manchester and North Wales

Hours:

15 week rota with an average of 35 hours per week over 7 days

Earliest start 7.45am, Latest finish 22:15

Please note: Any successful candidates will need to consent to a background screening check being completed prior to starting the assignment. Due to the nature of the training, holidays in the first 8 weeks are subject to approval.

*Working as an Ajilon Consultant* You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the largest organisations nation and world wide. As an Ajilon employee you will be entitled to a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used.