Maintenance Helpdesk Supervisor (Customer Service) BLUM55319

Our Client is a group of experienced companies that deliver services for property investment, development and management, within the supported living sector. They work with local authorities and care providers who have identified a requirement for supported living accommodation. The purpose of this is to allow adults with learning or physical disabilities to live more independently within the community.

They are now looking for a Maintenance Helpdesk Supervisor to join their team where you will supervise a team of Helpdesk Administrators and work towards delivering a quality service. This is a permanent, full time position.

Within the role you will schedule Engineers, prepare and raise invoices and quotes, and compile reports. Answering inbound calls and sourcing new maintenance contractors, you will chase contractors for documentation, ensure SLA’s are met and will resolve administrative problems by analysing data and keeping good quality records.

They are looking for someone who has experience of working on a maintenance helpdesk, and also of leading a team. With excellent negotiation and communication skills, you will be computer literate, able to train staff and have a property or construction background.

The role involves working 40 hours per week: Monday – Sunday, 8:30am – 11pm on a rotating rota. 

Closing Date: 20th October
Interview Date: 23rd October

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.