Business Analyst - Finance, PCCS, Customer Insight, Ebusiness

Organisation Profile:

Prudential plc is an international financial services group with significant operations in Asia, the US and the UK. We serve around 24 million customers and have GBP496 billion of assets under management. We are listed on stock exchanges in London, Hong Kong, Singapore and New York.

We provide protection and savings opportunities to our customers, social and economic benefits to the communities in which we operate, jobs and opportunities to our employees, and financial benefits for our investors.

By offering security, pooling savings and making investments, we help to drive the cycle of growth.

Our strategy is designed to create sustainable economic value for our customers and our shareholders.

It is focused on three long-term opportunities:

• The significant protection gap in Asia;
• The transition of US baby boomers into retirement; and
• The UK 'savings gap' and ageing population in need of returns and income.

Background and Purpose:

The Group Change function is responsible for:

• Delivery of specific major scale transformation programmes and/or multiple projects within Group Head Office and Business Units.
• Providing support for major group-wide initiatives (eg significant integration projects) as required.
• Management of the overall change prioritisation process and portfolio reporting for Group Head Office.

Job Scope:

To analyse the change requirements of assigned projects and produce the documentation required to define this change. Act as a key point of contact with business SME, 3rd party and IT stakeholders on all aspects of the business solution to ensure that these meet the needs of the business.

Principal Accountabilities:

• Analysing, developing and documenting both functional and non-functional requirements and other business design documentation to support the definition of business change.
• Planning and setting out the approach to the business analysis required in projects.
• Analysing, developing and documenting business design options to meet requirements.
• Identifying and working with others to resolve design issues and manage design assumptions whilst providing the appropriate visibility and using escalation where necessary.
• Building open and effective working relationships with key stakeholders across business SME and IT teams.
• Constructively challenging others through structured approaches to identifying the most appropriate solution.
• Contributing to and reviewing other design documents (Pru IT and 3rd party) to ensure that they are of the required standard and consistent with project objectives.
• Owning and managing the change control process for the design.
• Provide input to the sustainable development of the Business Analysis capability in GHO Finance.
• Production of process maps and process re-engineering

Core Competences Required:

Thorough knowledge of:

• The issues and challenges facing the industry
• Business Analysis tools, techniques and approaches and with a sound understanding of developments in the areas of analysis and design.

Experience of:

• Delivering requirements analysis and documentation for complex projects and programmes
• Working with SMEs in finance and risk functions
• Full experience of the development life cycle, including Target Operating Model development
• Working with different development/design methodologies and frameworks eg agile, waterfall approach
• Engaging 3rd parties, including external consultants, in analysis and design work

Capabilities:

• Highly self-motivated and self sufficient
• Highly analytical, creative thinker and avid problem-solver. Able to pinpoint how an organisation can leverage its strengths and improve its weaknesses through various business processes.
• Excellent written, oral and presentation skills are required to be able to communicate and present complex information in an understandable way
• Strong interpersonal skills capable of engaging as an equal with other professionals including more senior members of staff, eg up to "Head of" level.
• Able to build up and utilise a strong network of people both within and outside of Prudential.
• Able to design and lead key workshops with senior stakeholders up to "Head of" level.
• Effective planning and organising skills. Is able to define the approach to the analysis and design stage of the project and manage interdependencies with other work streams
• Strong decision making skills and judgement
• Strong drive to develop themselves
• Good experience of process mapping, particularly using enterprise process mapping tools.

Qualifications:

• Likely to hold an appropriate qualification, eg ISEB (desirable), finance qualification (desirable but not essential) or relevant degree.