Direct Sales Manager

Stoke-on-Trent, Staffordshire
11 Oct 2017
08 Nov 2017
Management, Sales
Contract Type
Full Time

New Job Opportunities - no weekend working

DPD is the fastest growing delivery company in the UK, with a turnover in excess of £1 billion. As a direct result of our continuing growth and expansion, we have 22 new positions available. This is a fantastic opportunity to join our highly successful and award winning sales team in Stoke-on-Trent.

Job Title: Direct Sales Manager

Reporting To: National Telesales & Direct Sales Manager

Salary: £29,259.71 (OTE £44-£46k)

Purpose of Position

To lead, coach, motivate and inspire the team to achieve the targets and goals set for them.

Key Tasks/Areas of Responsibility

  • First line of escalation for the direct sales team
  • Implement and co-ordinate new starter inductions and probation sign-off 
  • Assist with the recruitment of direct sales executives
  • Identify and offer coaching & support for additional or ongoing training requirements 
  • Champion all new products and services and ensure the team have sufficient training
  • Review and sign-off new account requests 
  • Review and manage performance for each individual and take the necessary action 
  • Ensure the individual’s are achieving the required call times
  • Set structured call scripts and fact finding  
  • Responsible for the one-one monthly reviews of the Direct Sales team, including coaching 
  • Monitor and police Salesforce to ensure accuracy and compliance 
  • Monitor the handover process and ensure compliance 
  • Report on lead campaign feedback i.e. lost / down traders 
  • Responsible for holding disciplinary hearings and dealing with any HR issues including absence management
  • Resolve any payroll issues and submit payroll before cut-off
  • Review and authorise credit requests

Key Measures of Performance

  • All DSE’s on target 
  • Salesforce and campaign compliance
  • Weekly new business tracker & Performance Improvement Plans

We are looking for self-motivated individuals, with the ability to work to tight deadlines and consistently achieve targets. Previous cold calling experience and computer literacy is essential whilst any knowledge of Salesforce would be beneficial.

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