Customer Service Assistant

Advert Information

Job Title: Customer Service Assistant
Location: Marshalswick Library
Salary Range: GBP15,375-GBP16,123 pa (pro rata for part-time)
Hours: 6.50 per week
Contract: Permanent

Job Duties:

Working as part of a team, you will deliver excellent customer service to library customers, ensuring all information services and resources are available to members of the public.

The successful candidate will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves. You will be flexible to assist with ad hoc library activities as required.

Please ensure you are able to work the hours on the attached rota before applying

Closing Date: Sunday 22nd October 2017
Interview Date: Friday 3rd November 2017 - St Albans Central Library

For an informal discussion about the post and timetable details, please contact Richard Marpole, Marshalswick Library Manager on or Ian Pattison, Operations Librarian on .

Application Information

To apply: Please follow the 'Apply for Job' button at the bottom of the screen.

As part of the application you will be prompted to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the PERSON SPECIFICATION area of the attached Job Outline. If you do not supply a supporting statement, your application may be rejected.

For Candidate Guidance on How to Apply: Click Here

PLEASE NOTE: All questions marked with a (red) * are mandatory question and must be answered - you will not be able to submit your application until all mandatory questions have been answered .

English Fluency:
Please Note: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.