Pre-Submission Advisor

Due to their vast expansion, this firm of financial and business advisors is now currently recruiting for Pre-submission advisors for an immediate start. The individual required will be experienced, professional, committed and enthusiastic whilst maintaining and delivering their three key values of honesty, integrity and loyalty.

The Pre-Submission advisor will be responsible for providing support to teams of claims advisors. The role involves compiling excel spreadsheets to be sent to various lenders, regarding PPI policies. The right candidate will have excellent attention to detail, a genuine passion in placing our customers at the heart of everything that they do, and who will thrive in a busy and challenging environment.

What the role involves :
- Submitting their clients' claims to all relevant lenders.
- Accurately capturing and updating internal systems.
- Large volumes of data entry within excel on a daily basis.
- Achieving and exceeding internal targets as per lender requirements.
- Ensure the highest quality of service is provided at all times to our internal and external customers alike.
- Assisting with Claims advisor's queries, and providing feedback on any areas that are not correct.
- Maintain excellent working relationship with external lenders.
- Be an ambassador for the firm by treating all internal and external customers with respect and maintain professionalism at all times.
- Display empathy and understanding for each individual scenario.
- Carry out general ad hoc duties as requested by the team leader.

What they are looking for:
- A positive attitude, encouraging and supporting others at all times.
- Excellent interpersonal, communication and influencing skills.
- Strong verbal and written communication skills.
- Exceptional attention to detail.
- High level of all working elements within Excel and data entry experience is Essential.
- Identifies and acts on opportunities to continually improve the customer experience.
- Highly organised, logical and methodical approach to work.
- Experience of dealing with a high workload and prioritising accordingly.
- Working to tight deadlines whilst dealing with competing priorities.
- The ability to apply knowledge and sound judgement where applicable.
- A professional and credible approach to all tasks given.
- Minimum of 1-2 years back office/customer service environment experience is essential.

Hours of work and Salary . . .
Working Hours:
Monday to Friday 09:00-1700, with one hour provided for lunch.
(the business will expect an ongoing level of commitment from staff to work overtime as and when the business requires the need for this. This is to ensure that business and personal targets are achieved)

Salary:
Starting salary of £16,000, which on successful completion of 6-month probation period rises to £19,000