Compliance / Complaints Executive

Compliance / Complaints Executive

Providing the perfect solution…

Whether you’re a recent graduate, or experienced within compliance or the legal field, and would thrive working as part of a quality focused team, this superb opportunity to join a well-established, fast-growing insurance business with a fun and rewarding culture is one not to be missed.

Who will I be working with?

Established for over 25 years, Staveley Head has become one of the most respected providers of insurance products to businesses and individuals in the UK. The ambitious and rapidly expanding Group employs over 130 staff at offices in North Wales, conveniently located within commutable distance of Chester and the Wirral. The family run business has developed a rewarding culture that is fun and encouraging, and the team benefit from impressive office facilities that include a pool table, Xbox and TV, with a great space to relax during breaks.

So, what will the role of Complaints Executive entail?

Supporting and working closely with the Compliance Manager, as a Complaints Executive you’ll be responsible for investigating and ensuring complaints are dealt with in a timely manner. Your duties will include but not be limited to:

• Ensuring any Financial Ombudsman Service (FOS) enquiries are fully resolved in a timely and professional manner
• Producing compliance reports and monthly Retail Mediation Activities Returns (RMAR)
• Completing weekly and monthly complaint audits and providing feedback to Team Managers
• Observing regulatory time frames to prevent breaches
• Reviewing, analysing and reporting any changes to legislation
• Identifying and suggesting any possible process improvements
• Producing training material and delivering training as necessary
• Creating quality and accurate letters to complainants
• Referring redress proposals to the Director of Operations

What will I need to be considered for this Complaints Executive vacancy?

• Proven experience in the compliance or legal field, although applications from graduates with a relevant Bachelor’s Degree will also be considered
• Effective verbal and written communication skills
• Superb organisational and time management skills
• Excellent numeracy skills
• Ability to work effectively as part of a team and individually using own initiative
• High level of attention to detail

Full understanding of Financial Conduct Authority (FCA) complaints regulations is highly desired.

What will I receive in return?

You’ll be part of a professional and friendly team, based within a comfortable and modern working environment with excellent facilities. Comprehensive ongoing training and support will be provided, with excellent opportunities for further career development.

Salary: £16,000 - £20,000, level dependent on experience. Potentially negotiable for significant experience in a similar role within financial services.

Additional Benefits: Onsite canteen facilities with social area including pool table, TV, Xbox etc. 21 days annual leave plus bank holidays. Free parking.

Hours of Work: Monday to Friday, 9am to 5:30pm 

Contract Type: Permanent        

Location: Connah’s Quay (Flintshire, North Wales). Within commutable distance of Chester and the Wirral, and easy reach of the M56.

All applications to be submitted online, and strictly no agency calls or agency CV submissions.

This Compliance / Complaints Executive vacancy is advertised by JVP Jobs on behalf of the employer Staveley Head. At JVP Jobs we believe in providing complete transparency for you the job seeker to help you make informed decisions. By applying for this role you are submitting your CV directly to our above named client. Please note that we DO NOT operate as a recruitment agency, all applications will be reviewed directly by the employer Staveley Head, and should they wish to progress your application further they will be in contact with you.

Feel free to visit www.JVPJobs.co.uk to access CV and interview tips, apply for advertised vacancies, and set up email job alerts.