Executive Complaint Manager/Senior Complaint Manager- Utilities
- Recruiter
- Bluetownonline Ltd
- Location
- Blairgowrie, Perth & Kinross, Scotland
- Salary
- Negotiable
- Posted
- 10 Oct 2017
- Closes
- 07 Nov 2017
- Ref
- WRTC-26
- Contact
- Martina S
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Executive Complaint Manager
Location: Blairgowrie
Salary: Competitive
Job Type: Full Time, Permanent
Start Date: ASAP
Job Role:
One of the UK's fastest growing utility suppliers, our Client has an exciting opportunity for an Executive Complaint Manager. The successful candidate will be based within the Executive Office and be responsible for handling complex queries and escalated complaints in an effective manner, providing resolutions within agreed standards and identifying root causes and opportunities for continuous improvement.
Our Client is the leading independent water retailer in the UK and having established their business to participate in the English and Scottish water markets, they are now strategically positioned to take full advantage of the deregulating business water market in England.
Their head office is based in Blairgowrie in Northern Perthshire, equi-distant between Edinburgh, Glasgow and Aberdeen and provides excellent opportunities for a range of activities, from golf and fishing to mountain biking and skiing. Their office is within commuting distance of both Perth and Dundee.
This is a permanent opportunity with an immediate start date.
Key Responsibilities:
- Delivering fair and consistent outcomes for customers who have made a complaint to the Chief Executive, Senior Management Team or through a regulatory body
- Investigate, draft responses and liaise with executive members and senior management as required to effectively respond to complaints
- Ensure all complaints are resolved in an efficient manner and in line with company procedures
- Highlighting trends and identifying opportunities for improvement
- Manage workload effectively ensuring all cases are completed within timescales
Key Skills & Experience
- Minimum qualification: degree in a relevant subject
- Must have relevant experience which should include working in utilities, financial services or with regulators
- Excellent communication skills - both written and verbal
- Strong analytical and customer service skills
- Ability to understand complex issues and develop an understanding of legal and regulatory framework in the water sector
- Ability to handle conflict and manage resolution
- Ability to prepare professional documents
- Ability to work in a high pressure, challenging and fast paced environment, working to tight deadlines
- Self-motivation and the ability to manage your own workload to achieve results.
- Knowledge of Microsoft Office IT Systems
Please click the APPLY button to submit your CV and a Cover Letter for this role.
Candidates with the experience or relevant job titles of; Executive Complaint Manager, Senior Complaint Handler, Customer Relations Manager, Customer Complaints Manager, Complaints Prevention Manager, Consumer Complaints Coordinator, Executive Complaint Coordinator, Financial Services Complaint Manager, Utilities Complaint Manager may also be considered for this role.