Customer Service Adviser Opportunities

Customer Service Adviser Opportunities
Solihull, Birmingham Business Park
Full Time Salary: £19,615 - £ 20,718 per annum
 
Full time and Part time positions available
Contract Type: Permanent
 
Full time Work Pattern
Option 1: Full time rotating shifts between 8am to 8pm Monday to Friday (37 hours per week). Shifts include (but not limited to) 8-4:30, 9-5:30, 10-6:30, 12-8pm
Option 2: Full time - Monday – Friday, fixed late shift 12pm to 8pm.
 
Part time Work Pattern
Between 18-30 hours over 3 to 5 days per week between 8am and 8pm as required by the business.
Our Customer Service Centre operates Monday to Friday between 8am and 8pm. We require all of our staff to be flexible to work shift patterns between these hours. The shift patterns will vary according to the needs of the business, as such we do not offer fixed shift patterns for full time advisers, except those advertised.
 
Do you like to be part of a fast paced environment? Are you passionate about delivering excellent customer service, confident, positive and a proactive team player? Could you be the person we are looking for to join our team, in our group wide customer service centre, based in Birmingham Business Park?
 
We are seeking experienced Customer Service Advisors to handle a variety of inbound customer enquiries via the telephone, digital and electronically.
 
You will be the first point of contact, responding to service requests on a range of issues including housing management, ASB, repairs, conducting surveys and proactively contacting customers with low level rent arrears. The aim is to provide a right first time approach to customer service and resolve a wide range of queries at the first point of contact.
 
Our ideal candidate will be a competent communicator with previous experience of working in a busy customer service environment. You will be able to demonstrate effective listening and communication skills at all levels on the telephone. You thrive under the pressure of managing a large volume of challenging calls whilst delivering a high quality of service.
 
Resilience and proven experience of working with computerised systems and data inputting is essential along with experience of problem solving and dispute resolution.
 
An NVQ in Customer Service or equivalent would be desirable as would knowledge of Social Housing and experience of working with contact centre technologies however these are by no means essential
 
In return, we offer:
A competitive salary which is annually reviewed
Company pension
25 days holidays (plus 8 bank holidays)
Employee Assistance Programme
Childcare vouchers
Free Parking
Regular tailored training and personal development plans
 
Our Customer Service Advisors undergo a four week intense training programme that will equip you with an all round knowledge of customer services and the housing sector.
 
Closing Date: Sunday, 22nd October 2017
Interview Date: Tuesday, 31st October 2017
Fixed Start Date: Monday, 04th December 2017 to facilitate 4 weeks structured training.
 
This post is subject to a Basic DBS check (Disclosure and Barring Service).