Implementation Business Analyst

About Barclays

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US.

With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 130,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information.

Wealth Technology is responsible for the IT infrastructure that enables Wealth to work. Our 1,300-strong team supports over 8,000 Wealth colleagues in over 20 countries worldwide. Every month, our IT Service Desk handles around 15,000 day-to-day enquiries, while we develop, test and deploy innovative applications to help the business improve the client experience.. Please visit our website here for more information.
Overall purpose of role:

• The role holder will be responsible for driving the relevant business change capability, working closely with the Business, Financial Crime, the Change Programme and 3rd Party Suppliers to deliver the overall project objectives and milestones withinan in-flight KYC remediation project
• The role holder will provide support via the end to end management of individual work-packages within the project including but not limited to the client contact cycle and its surrounding governance

Key Accountabilities and Skills

• Analyse and validate client contact data at various stages of the client contact process working with internal and external departments to achieve accurate and effective client communications
• Managing and co-ordinating the schedules for simultaneous client contact phases ensuring that partners and suppliers are aware of requirements and associated deadlines; ensuring the delivery of each client contact phase remains on track and within the agreed governance framework
• Tracking andreporting on client contact status to provide a detailed overview of client journeys within the process
• Responsible for ongoing colleague communications via a number of internal channels
• Accountable for the delivery of change through the predefined change acceptance process, ensuring that the deliverables meet initial requirements, i.e. cost, quality and time
• The role holder will take account of the provisioning of subject matter expert resource to deliver change effectively, while ensuring agreed governance frameworks are adhered to

Stakeholder management and leadership:

• The role holder will need to communicate at all levels within the Business, Operations, Group Financial Crime and Infrastructure

Decision making and problem solving:

• Actively contribute to the aims and objectives of the project, providing support to those aims and objectives
• Ensure that all project deliverables are produced to cost, time, within budget and the required level of quality by its change delivery partners, ensuring minimal impact to frontline colleagues and clients and in accordance with the project plan

Your Skills and Qualifications will include

• Proven track record in change acceptance or project management and will hold the required accreditation(or equivalent) in change methodology and tools
• Presentation and communication skills
• Data analysis & statistical techniques
• Stakeholder management
• Facilitation skills
• Experience of regulatory projects; particularly Know your Client & Client Due Diligence regulations and processes would be beneficial
• Experience and understanding of working on complex banking change programmes; with experience in Wealth Management and Client On-boarding required
• Experience and understanding of Technology, Financial Crime and Operations functions
• Highly competent in the use of MS Office suite and PM tools (MS Project, MS PowerPoint, MS Excel, SharePoint, Visio etc)

The ideal candidate will have a proven track record in change acceptance and/or quality management with embedded governance

Risk and Control Objective
All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.

Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusionsite here .