Customer Services Administrator

Customer Services Administrator Required

Full Time - 40 Hours per week, Monday to Friday (Occasional Saturday Cover)

Strong Administration experience essential.

Minimum requirements you will need to provide for home office environment

• A quiet, uninterrupted space at home
• High speed broadband internet connection required
• Lap top or computer – Our client will provide but would like you to have your own as a back up
• Some local knowledge of areas In North London & Essex

The Opportunity
The company is a major player in the window cleaning industry. They offer a bespoke window cleaning service to a mid to high end demographic.

Our client has a great team who all understand the concept of putting 100% in and getting 100% out.

They are looking for someone to support the busy administrative side of the business. The initial job role would focus on working behind the scenes learning the computer system & automated processes the business uses. They need someone who has the ability to self-learn using tools and videos provided as well as being trained by the MD. .

Primarily, sending booking reminders, organising window cleaners work schedules and credit control, working with customers to ensure they pay their window cleaner on time/finding resolutions where they don't.

Once competent in those areas (usually after a 2-3 months), training will be provided to include the overall day to day operation including speaking to current customers and taking new customers.

Although the role is busy, the window cleaning team work out on the road and so the successful applicant must be happy working from a home office engaging with other team members who are also individually home based.

The business owner is looking for a support person to help look after the day to day running of the business so they can concentrate on system development, marketing and expansion through franchise.

The business owner is extremely busy in their role, therefore, someone who can briefly and concisely communicate is a must and work using own initiative.

What the role will involve:
The role will include a large range of different types of work, so the candidate will need to be intelligent and flexible. Jobs will include but not be limited to:

• General office administration.
• After above initial training period, answering the phones and customer support.
• In the future, dealing with new customer enquiries via live chat.
• After above initial training period, working with window cleaners to increase the current turnover of the business.
• Accurately uploading data to the database whilst constantly ensuring current customer records are kept up to date.

Candidate Requirements

• Previous experience with CRM systems
• Brilliant organisation skills. The ability to multitask is a must.
• Strong self-disciplined approach to be able to self-educate from detailed training manuals.
• Good self-worth and the understanding of the value of a great service, someone who is not scared of requesting customers settle their bills promptly.
• Focused, confident, enthusiastic and friendly.
• Good academic background with good grades, especially Math's & English
• The ability to deal with and connect with all walks of life. Our client prides themselves on high standards and excellent customer service.
• Good and resilient phone manner. Patience where necessary in dealing with various foreign accents.
• Good computer skills.
• Great attention to detail.
• Own transport would be an advantage but not necessary.
• Someone with initiative to keep themselves busy when working alone.

Full Time - 40 Hours per week a week with flexibility to increase hours for holiday/sickness cover.

Availability: Immediate start

Pay: £20,000 to £25,000 pa

Please submit your CV along with a covering letter today - Our client looks forward to hearing from you.