Field Support Advisor

Derby, Derbyshire
11 Oct 2017
18 Oct 2017
Contract Type
Full Time

Field Support Advisor

(permanent & fixed term)


Slimming World is the UK's leading weight management organisation, helping members lose weight every week in our 16,000 groups around the UK. The company has experienced consistent growth of approximately 20% per year for the past five years, taking the brand to a clear leadership position in the UK and Ireland.

Our Field Support team provide telephone support to Consultants, Team Developers and District Managers, helping to deliver a first class service to our members. In the role of Field Support Advisor you'll support Consultants with franchise queries, account management, promotions, and provide the specialist technical advice needed to help ensure our members experience the best possible support with their weight loss journey. Your can-do attitude, natural assertiveness, and warmth will shine through!

We'd love to hear from you if you:

  • have a background in customer services and enjoy working in a dynamic, buzzing environment where no two days are the same
  • can think on your feet and multi-task, delivering amazing telephone support to our field based teams whilst updating their details online
  • have excellent written and verbal communication skills with the ability and confidence to support, encourage and motivate others to succeed
  • enjoy working on your own initiative - accurately identifying issues and trends, and finding practical solutions in potentially challenging situations
  • are confident in using a range of computer packages and busy telephone system
  • can provide effective telephone support to a wide range of people without using a script
  • thrive on achieving targets and KPI's without compromising on quality

We offer our new starters a bespoke Induction Programme including extensive training on our in-house systems and processes to ensure you get off to the very best start. Our normal hours of work are 37.5 hours per week on a shift basis - including evenings, weekends and bank holidays as required.

Please apply via our careers website by clicking apply with your full CV and covering letter telling us; why you'd like to be considered for this role, why you want to work for Slimming World, your current salary and notice period. Please also state if you are applying for a permanent role or a fixed term contract (up to 1 year).

Slimming World is proud to be an Investor in People with a current Gold standard IIP accreditation.

Closing Date: 31st October 2017

Benefits: We offer an extensive benefits package including a health cash back plan, 12 week Slimming World membership, onsite gym, discounted hair and beauty salon, enhanced pension contributions and 34 days holiday a year (including public holidays)